{"id":704,"date":"2022-11-04T11:27:06","date_gmt":"2022-11-04T11:27:06","guid":{"rendered":"https:\/\/hom.soluti.com.br\/?page_id=704"},"modified":"2025-01-30T20:54:53","modified_gmt":"2025-01-30T20:54:53","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"704\" class=\"elementor elementor-704\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-3d8af1a elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-eae-slider=\"16517\" data-id=\"3d8af1a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ef92a5f\" data-eae-slider=\"62898\" data-id=\"ef92a5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca186c3 elementor-widget elementor-widget-heading\" data-id=\"ca186c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-e4057fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"87120\" data-id=\"e4057fd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f6ced7e\" data-eae-slider=\"25592\" data-id=\"f6ced7e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d9d349 elementor-widget elementor-widget-text-editor\" data-id=\"5d9d349\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div data-content-type=\"row\" data-appearance=\"contained\" data-element=\"main\"><div data-enable-parallax=\"0\" data-parallax-speed=\"0.5\" data-background-images=\"{}\" data-element=\"inner\"><div class=\"perguntas-frequentes-text\" data-content-type=\"text\" data-appearance=\"default\" data-element=\"main\"><p>Voc\u00ea est\u00e1 na p\u00e1gina de Perguntas Frequentes da Soluti. Aqui oferecemos respostas para as principais d\u00favidas sobre os nossos produtos e processos. Para come\u00e7ar, escolha uma das categorias abaixo:<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-8aae3a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"36425\" data-id=\"8aae3a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-5071303\" data-eae-slider=\"56225\" data-id=\"5071303\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4991112 elementor-widget elementor-widget-image\" data-id=\"4991112\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"215\" height=\"319\" src=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/man_3x_1.webp\" class=\"attachment-full size-full wp-image-716\" alt=\"Icone Man - Perguntas frequentes\" srcset=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/man_3x_1.webp 215w, https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/man_3x_1-202x300.webp 202w\" sizes=\"(max-width: 215px) 100vw, 215px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df0ddf8 bloc_faq elementor-widget elementor-widget-text-editor\" data-id=\"df0ddf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPerguntas frequentes para Certificados de Pessoa F\u00edsica e Jur\u00eddica\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97fb0e0 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"97fb0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#fisica\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver perguntas Frequentes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-a31559d\" data-eae-slider=\"37375\" data-id=\"a31559d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dab363d elementor-widget elementor-widget-image\" data-id=\"dab363d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"226\" height=\"318\" src=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/woman_3x_1.webp\" class=\"attachment-full size-full wp-image-718\" alt=\"Icon woman perguntas frequentes\" srcset=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/woman_3x_1.webp 226w, https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/woman_3x_1-213x300.webp 213w\" sizes=\"(max-width: 226px) 100vw, 226px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c152937 bloc_faq elementor-widget elementor-widget-text-editor\" data-id=\"c152937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPerguntas frequentes para Telemedicina e Prescri\u00e7\u00e3o Eletr\u00f4nica\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c19a4fb elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c19a4fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#medico\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver perguntas Frequentes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-32c4966\" data-eae-slider=\"39387\" data-id=\"32c4966\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c1a69d elementor-widget elementor-widget-image\" data-id=\"4c1a69d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"321\" height=\"110\" src=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2025\/01\/logo-bird-id-new-1.png\" class=\"attachment-large size-large wp-image-26209\" alt=\"logo bird id new\" srcset=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2025\/01\/logo-bird-id-new-1.png 321w, https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2025\/01\/logo-bird-id-new-1-300x103.png 300w\" sizes=\"(max-width: 321px) 100vw, 321px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca06424 bloc_faq elementor-widget elementor-widget-text-editor\" data-id=\"ca06424\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Perguntas frequentes sobre o Bird ID<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aadb357 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"aadb357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#bird\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver perguntas Frequentes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-e3f193c\" data-eae-slider=\"50255\" data-id=\"e3f193c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eef6855 elementor-widget elementor-widget-image\" data-id=\"eef6855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/recargabird.png\" class=\"attachment-full size-full wp-image-246\" alt=\"recargabird\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a77040 bloc_faq elementor-widget elementor-widget-text-editor\" data-id=\"0a77040\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Perguntas frequentes sobre a Recarga Bird ID<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b532a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b4b532a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#recargabird\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver perguntas Frequentes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-b3f4a3a\" data-eae-slider=\"65655\" data-id=\"b3f4a3a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ccacd9a elementor-widget elementor-widget-image\" data-id=\"ccacd9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"100\" src=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/SSL_ICONE.webp\" class=\"attachment-full size-full wp-image-720\" alt=\"SSL ICONE\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eec6dd2 bloc_faq elementor-widget elementor-widget-text-editor\" data-id=\"eec6dd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPerguntas frequentes sobre o Certificado SSL\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1b34f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5b1b34f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#ssl\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver perguntas Frequentes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-45893b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"68145\" data-id=\"45893b5\" data-element_type=\"section\" data-e-type=\"section\" id=\"fisica\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f44ff6b\" data-eae-slider=\"76253\" data-id=\"f44ff6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a76fe23 elementor-widget elementor-widget-heading\" data-id=\"a76fe23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes para certificados pessoa f\u00edsica e jur\u00eddica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a049c89 elementor-widget elementor-widget-toggle\" data-id=\"a049c89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1681\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1681\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Compra e cancelamento de produtos<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1681\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1681\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-50__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1785\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1785\"\r\n                data-id=\"post-1785\" \r\n                data-item=\"hfaq-post-1785\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como comprar o certificado digital?<\/div><\/div><div id=\"accordion-content-post-1785\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1785\"\r\n                style=\"background:#ffffff;\">\u00c9 poss\u00edvel adquirir seu certificado digital atrav\u00e9s:\r\n<ul>\r\n \t<li>&#8211; Do nosso site:\u00a0<strong><a href=\"https:\/\/leoweb.com.br\/soluti\/certificado-digital\/\" target=\"_blank\" rel=\"noopener\">clicando aqui .<\/a><\/strong><\/li>\r\n \t<li>&#8211; Diretamente:\u00a0na unidade mais pr\u00f3xima.<\/li>\r\n \t<li><strong><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\">Fale conosco<\/a><\/strong> e lhe indicaremos a melhor op\u00e7\u00e3o<\/li>\r\n<\/ul><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1940\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1940\"\r\n                data-id=\"post-1940\" \r\n                data-item=\"hfaq-post-1940\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como validar o meu certificado digital?<\/div><\/div><div id=\"accordion-content-post-1940\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1940\"\r\n                style=\"background:#ffffff;\">Existem 3 formas para validar seu Certificado:\r\n<ol>\r\n \t<li style=\"list-style-type: none\">\r\n<ol>\r\n \t<li><u>Renova\u00e7\u00e3o Online<\/u>:\r\nPara fazer a renova\u00e7\u00e3o online \u00e9 necess\u00e1rio respeitar alguns crit\u00e9rios, dentre estes: Ter Certificado Digital\u00a0<b>e-CPF A3 ou BIRD ID v\u00e1lido<\/b>, ter renovado online apenas 1 vez e ter as biometrias cadastradas no PSBIO em qualquer AC.\r\nPara maiores informa\u00e7\u00f5es, acesse: <strong><a href=\"https:\/\/leoweb.com.br\/soluti\/renovacao-online\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a><\/strong><\/li>\r\n \t<li><u>Videoconfer\u00eancia<\/u>:\r\nA <strong><a href=\"https:\/\/www.in.gov.br\/en\/web\/dou\/-\/instrucao-normativa-iti-n-5-de-22-de-fevereiro-de-2021-304617035\" target=\"_blank\" rel=\"noopener\">Instru\u00e7\u00e3o Normativa N.05 de 22 de Fevereiro de 2021 do ITI<\/a><\/strong>, proporciona nosso novo servi\u00e7o de videoconfer\u00eancia, com ele voc\u00ea n\u00e3o precisa sair de casa para adquirir o seu Certificado Digital.\r\nSe voc\u00ea j\u00e1 possui um Certificado Digital de qualquer Certificadora, seja Pessoa F\u00edsica ou Jur\u00eddica, est\u00e1 apto a realizar a videoconfer\u00eancia ou se voc\u00ea possui uma CNH (Carteira Nacional de Habilita\u00e7\u00e3o emitida a partir de 2016), tamb\u00e9m est\u00e1 apto. Para realizar a videoconfer\u00eancia, <strong><a href=\"https:\/\/vline.soluti.com.br\/arsoluti\" target=\"_blank\" rel=\"noopener\">clique aqui!<\/a><\/strong><\/li>\r\n \t<li><u>Presencial ou Atendimento Delivery<\/u>:\r\nCaso queira realizar a compra e valida\u00e7\u00e3o presencialmente em uma unidade Soluti, o endere\u00e7o da loja mais pr\u00f3xima pode ser encontrado <strong><a href=\"https:\/\/leoweb.com.br\/soluti\/lojas\/\" target=\"_blank\" rel=\"noopener\">clicando aqui!<\/a><\/strong>\u00a0\u00c9 poss\u00edvel adquirir o Certificado Digital no site da Soluti, <strong><a href=\"https:\/\/leoweb.com.br\/soluti\/certificado-digital\/\" target=\"_blank\" rel=\"noopener\">clicando aqui<\/a><\/strong>, e depois comparecer \u00e0 unidade apenas para fazer a valida\u00e7\u00e3o. Se n\u00e3o puder comparecer \u00e0 unidade ou preferir uma valida\u00e7\u00e3o em um local \u00e0 sua escolha, oferecemos o <b>atendimento delivery <\/b>a um custo adicional, basta contatar via e-mail: <b>atendimento.delivery@leoweb.com.br<\/b><\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1941\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1941\"\r\n                data-id=\"post-1941\" \r\n                data-item=\"hfaq-post-1941\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Em quais casos \u00e9 poss\u00edvel fazer a renova\u00e7\u00e3o online?<\/div><\/div><div id=\"accordion-content-post-1941\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1941\"\r\n                style=\"background:#ffffff;\">Para que o cliente esteja apto para a Emiss\u00e3o Online, \u00e9 necess\u00e1rio que tenha qualquer certificado A3 v\u00e1lido ou BIRD ID e ter as biometrias cadastradas no PSBIO em qualquer AC.\r\n\r\nClique aqui e acesse o site para realizar sua renova\u00e7\u00e3o: <b><a href=\"https:\/\/arsoluti.acsoluti.com.br\/site\/renovacao-online\" target=\"_blank\" rel=\"noopener\">Renova\u00e7\u00e3o Online!<\/a><\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1942\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1942\"\r\n                data-id=\"post-1942\" \r\n                data-item=\"hfaq-post-1942\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">\u00c9 poss\u00edvel fazer renova\u00e7\u00e3o online com o certificado digital de outra certificadora?<\/div><\/div><div id=\"accordion-content-post-1942\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1942\"\r\n                style=\"background:#ffffff;\">Sim, para isso o certificado deve ser o e-CPF A3 e estar v\u00e1lido de acordo com os crit\u00e9rios. Para maiores informa\u00e7\u00f5es, acesse:\r\n\r\n<strong><a href=\"https:\/\/emissao-online.soluti.com.br\/arsoluti\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a><\/strong><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1943\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1943\"\r\n                data-id=\"post-1943\" \r\n                data-item=\"hfaq-post-1943\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quem deve emitir o certificado de pessoa jur\u00eddica?<\/div><\/div><div id=\"accordion-content-post-1943\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1943\"\r\n                style=\"background:#ffffff;\">O Certificado deve ser emitido pelo Representante Legal da empresa junto a Receita Federal, para que o certificado tenha acesso a Receita e demais \u00d3rg\u00e3os.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1944\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1944\"\r\n                data-id=\"post-1944\" \r\n                data-item=\"hfaq-post-1944\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">\u00c9 poss\u00edvel emitir certificado com procura\u00e7\u00e3o?<\/div><\/div><div id=\"accordion-content-post-1944\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1944\"\r\n                style=\"background:#ffffff;\">\u00c9 poss\u00edvel apenas para Certificados e-CNPJ. Entretanto, a procura\u00e7\u00e3o precisa ser p\u00fablica, espec\u00edfica ao Certificado Digital e deve estar dentro do prazo de 90 dias.\r\n\r\nO Certificado Digital emitido por procura\u00e7\u00e3o tem o uso limitado e permite apenas a emiss\u00e3o de Nota Fiscal Eletr\u00f4nica. Com ele n\u00e3o \u00e9 poss\u00edvel, por exemplo, acessar o sistema da Receita Federal.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1945\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1945\"\r\n                data-id=\"post-1945\" \r\n                data-item=\"hfaq-post-1945\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qual o certificado indicado para advogados?<\/div><\/div><div id=\"accordion-content-post-1945\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1945\"\r\n                style=\"background:#ffffff;\">Temos condi\u00e7\u00f5es especiais para certificados na \u00e1rea do direito.\r\nEntre em contato conosco e solicite mais informa\u00e7\u00f5es.\r\n\r\n<strong><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">Clique aqui e entre em contato conosco<\/a><\/strong><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1946\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1946\"\r\n                data-id=\"post-1946\" \r\n                data-item=\"hfaq-post-1946\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Fiz a compra, mas ainda n\u00e3o recebi e-mail<\/div><\/div><div id=\"accordion-content-post-1946\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1946\"\r\n                style=\"background:#ffffff;\">Se a compra foi feita por boleto, voc\u00ea receber\u00e1 o e-mail ap\u00f3s a compensa\u00e7\u00e3o dele, que acontece em at\u00e9 1 dia \u00fatil ap\u00f3s o pagamento.\r\n\r\nSe feita em cart\u00e3o, o e-mail ser\u00e1 enviado ap\u00f3s a aprova\u00e7\u00e3o da operadora do cart\u00e3o utilizado.\r\n\r\nEm ambos os casos \u00e9 poss\u00edvel acompanhar tamb\u00e9m dentro da conta que foi criada na loja virtual.\r\n\r\n<strong><a href=\"https:\/\/checkout.soluti.com.br\/portal\/?mode=client\" target=\"_blank\" rel=\"noopener\">Clique aqui\u00a0<\/a><\/strong>para acessar sua conta!\r\n\r\n\u00c9 importante que fique atento \u00e0 caixa de entrada e verifique tamb\u00e9m a caixa de SPAM.\r\n\r\nAguardou os prazos informados e ainda n\u00e3o recebeu o e-mail? Entre em contato conosco <strong><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">clicando aqui .<\/a><\/strong><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1947\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1947\"\r\n                data-id=\"post-1947\" \r\n                data-item=\"hfaq-post-1947\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Desejo estornar a compra. Como proceder?<\/div><\/div><div id=\"accordion-content-post-1947\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1947\"\r\n                style=\"background:#ffffff;\">Acesse o site <strong data-start=\"120\" data-end=\"165\"><a class=\"\" href=\"https:\/\/leoweb.com.br\/soluti\/estornos\/\" target=\"_new\" rel=\"noopener\" data-start=\"136\" data-end=\"163\">www.soluti.com.br\/estornos\/<\/a><\/strong>, selecione a op\u00e7\u00e3o correspondente ao local onde foi realizada a sua compra, preencha o formul\u00e1rio e aguarde o retorno da nossa equipe.<br data-start=\"300\" data-end=\"303\" \/>Voc\u00ea conseguir\u00e1 acompanhar a evolu\u00e7\u00e3o do seu estorno via e-mail.<br data-start=\"367\" data-end=\"370\" \/><strong data-start=\"370\" data-end=\"483\">Lembramos que o prazo normal para solicita\u00e7\u00e3o de estorno \u00e9 de at\u00e9 7 dias corridos a partir da data da compra.<\/strong><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-12830\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-12830\"\r\n                data-id=\"post-12830\" \r\n                data-item=\"hfaq-post-12830\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Adquiri um Certificado com m\u00eddia (SmartCard ou Token), como posso receb\u00ea-la?<\/div><\/div><div id=\"accordion-content-post-12830\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-12830\"\r\n                style=\"background:#ffffff;\">O envio da m\u00eddia f\u00edsica do Certificado ocorre\u00a0<strong>ap\u00f3s a aprova\u00e7\u00e3o<\/strong>\u00a0do mesmo e apenas\u00a0<strong>para regi\u00f5es onde n\u00e3o temos lojas f\u00edsicas<\/strong>. Siga as seguintes instru\u00e7\u00f5es:\r\n<ul>\r\n \t<li>Valide seus documentos atrav\u00e9s de videoconfer\u00eancia.<\/li>\r\n \t<li>Ap\u00f3s a aprova\u00e7\u00e3o de Certificado, envie um e-mail para\u00a0<a href=\"mailto:e-commerce@leoweb.com.br\" target=\"_blank\" rel=\"noopener\">e-commerce@leoweb.com.br<\/a>, informando seu endere\u00e7o completo, CEP, n\u00famero do pedido e telefone.<\/li>\r\n \t<li>Aguarde at\u00e9 48 horas \u00fateis para o processamento e o envio da m\u00eddia. O c\u00f3digo de rastreio ser\u00e1 disponibilizado atrav\u00e9s do e-mail cadastrado. Voc\u00ea pode acompanhar o envio atrav\u00e9s do site de rastreamento do Correios.<\/li>\r\n<\/ul>\r\n<div>Caso tenha uma loja f\u00edsica Soluti em sua cidade, ou sua valida\u00e7\u00e3o tenha que ser feita presencialmente, a m\u00eddia dever\u00e1 ser retirada na pr\u00f3pria loja.<\/div>\r\nPara localizar a unidade mais pr\u00f3xima para a valida\u00e7\u00e3o presencial de seu certificado<strong> <a href=\"https:\/\/leoweb.com.br\/soluti\/lojas\/\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a>\u00a0<\/strong>ou entre em contato com um de nossos atendentes <strong><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">clicando aqui<\/a>.<\/strong><\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1682\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1682\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Valida\u00e7\u00e3o por videoconfer\u00eancia<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1682\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1682\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-51__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1955\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1955\"\r\n                data-id=\"post-1955\" \r\n                data-item=\"hfaq-post-1955\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qualquer pessoa pode fazer a valida\u00e7\u00e3o por videoconfer\u00eancia?<\/div><\/div><div id=\"accordion-content-post-1955\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1955\"\r\n                style=\"background:#ffffff;\">A\u00a0<b><a href=\"https:\/\/www.in.gov.br\/en\/web\/dou\/-\/instrucao-normativa-iti-n-5-de-22-de-fevereiro-de-2021-304617035\" target=\"_blank\" rel=\"noopener\">Instru\u00e7\u00e3o Normativa n\u00ba 05 de 22 de fevereiro de 2021\u00a0<\/a><\/b>do ITI, proporcionou nosso novo servi\u00e7o de videoconfer\u00eancia, com ele voc\u00ea n\u00e3o precisa sair de casa para adquirir o seu Certificado Digital, pode fazer a compra online e a valida\u00e7\u00e3o por videoconfer\u00eancia. Veja quem pode aproveitar essa modalidade:\r\n\r\n&#8211; Se voc\u00ea j\u00e1 possui um Certificado Digital v\u00e1lido de qualquer Certificadora, est\u00e1 apto a realizar a videoconfer\u00eancia.\r\n\r\n&#8211; Se voc\u00ea possui uma CNH (Carteira Nacional de Habilita\u00e7\u00e3o) v\u00e1lida e emitida a partir de 2016, tamb\u00e9m est\u00e1 apto.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1957\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1957\"\r\n                data-id=\"post-1957\" \r\n                data-item=\"hfaq-post-1957\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como acessar a videoconfer\u00eancia?<\/div><\/div><div id=\"accordion-content-post-1957\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1957\"\r\n                style=\"background:#ffffff;\">Se voc\u00ea estiver apto a fazer a valida\u00e7\u00e3o por videoconfer\u00eancia, depois de realizar a compra do seu Certificado e receber o n\u00famero do voucher por e-mail, voc\u00ea deve us\u00e1-lo para acessar o sistema e realizar o seu atendimento ap\u00f3s aguardar na fila:\r\n\r\n<b><a href=\"https:\/\/vline.soluti.com.br\/arsoluti\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a><\/b>\r\n\r\n\u00c9 nessa etapa que ser\u00e1 solicitado que envie seus documentos atrav\u00e9s de imagens (escaneadas) ou fotos dos pr\u00f3prios documentos.\r\n\r\nAp\u00f3s inserir todos os dados solicitados, voc\u00ea acessar\u00e1 a fila de espera para realizar a valida\u00e7\u00e3o. Instru\u00e7\u00f5es ser\u00e3o enviadas via e-mail e whatsapp. \u00c9 importante que verifique se o e-mail n\u00e3o caiu na caixa de SPAM.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1958\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1958\"\r\n                data-id=\"post-1958\" \r\n                data-item=\"hfaq-post-1958\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como realizar a videoconfer\u00eancia?<\/div><\/div><div id=\"accordion-content-post-1958\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1958\"\r\n                style=\"background:#ffffff;\">Aguardou na fila e chegou a sua vez? Agora \u00e9 importante que siga as instru\u00e7\u00f5es mostradas na tela para que o agente consiga iniciar a videochamada. Por fim, responda todas as perguntas e realize as solicita\u00e7\u00f5es passadas pelo agente que ir\u00e1 te atender.\r\n\r\n<strong>Aten\u00e7\u00e3o<\/strong>: se necess\u00e1rio, anote as senhas criadas em local seguro. Nossos sistemas de seguran\u00e7a n\u00e3o permitem refaz\u00ea-la.\r\n\r\nSe o acesso \u00e0 videoconfer\u00eancia acontecer no Computador, o navegador precisa ser Chrome ou Firefox, no Celular: iPhone, navegador Safari, no Android navegador Chrome <b>(em aparelhos Samsung n\u00e3o funciona<\/b><strong>)<\/strong>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1956\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1956\"\r\n                data-id=\"post-1956\" \r\n                data-item=\"hfaq-post-1956\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">N\u00e3o recebi o e-mail com link da videoconfer\u00eancia. Como fazer?<\/div><\/div><div id=\"accordion-content-post-1956\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1956\"\r\n                style=\"background:#ffffff;\">Ap\u00f3s inserir os dados solicitados na p\u00e1gina de videoconfer\u00eancia, voc\u00ea acessar\u00e1 uma fila para aguardar sua vez. Neste momento, tamb\u00e9m s\u00e3o enviados informativos via e-mail e whatsapp.\r\n\r\n\u00c9 importante que fique atento \u00e0 caixa de entrada e verifique tamb\u00e9m a sua caixa de SPAM.\r\n\r\nCaso n\u00e3o o localize os informativos, entre em contato com nossa central de atendimento para confirmar o envio <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">clicando aqui!<\/a><\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1959\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1959\"\r\n                data-id=\"post-1959\" \r\n                data-item=\"hfaq-post-1959\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Acessei o link, mas o atendente n\u00e3o estava.<\/div><\/div><div id=\"accordion-content-post-1959\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1959\"\r\n                style=\"background:#ffffff;\">Nesse caso, pode ser um problema de conex\u00e3o. Siga as seguintes orienta\u00e7\u00f5es:\r\n\r\n&#8211; Verifique a conex\u00e3o e se poss\u00edvel utilizar o cabo de rede;\r\n\r\n&#8211; Se estiver dentro de uma empresa que tenha bloqueios na internet (muito comum para m\u00e9dicos que est\u00e3o fazendo o Certificado dentro do hospital), utilize outra rede de conex\u00e3o ou tente realizar pelo celular usando a internet m\u00f3vel;\r\n\r\n&#8211; Recarregue a p\u00e1gina da sala de videoconfer\u00eancia;\r\n\r\n&#8211; Acesse atrav\u00e9s de outro navegador (Chrome e Firefox);\r\n\r\n&#8211; Fique atento ao telefone e e-mail, pois o atendente entrar\u00e1 em contato.\r\n\r\nSe ainda sim, n\u00e3o conseguir acessar, verifique a comunica\u00e7\u00e3o com o agente via e-mail ou entre em contato com nossa central de atendimento <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">clicando aqui!<\/a><\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1966\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1966\"\r\n                data-id=\"post-1966\" \r\n                data-item=\"hfaq-post-1966\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que fazer quando n\u00e3o compareci na videoconfer\u00eancia?<\/div><\/div><div id=\"accordion-content-post-1966\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1966\"\r\n                style=\"background:#ffffff;\">A equipe que realiza a videoconfer\u00eancia enviar\u00e1 a voc\u00ea um e-mail de N\u00c3O COMPARECIMENTO, solicitando um novo acesso \u00e0 fila.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1967\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1967\"\r\n                data-id=\"post-1967\" \r\n                data-item=\"hfaq-post-1967\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Posso ser atendido(a) pelo nome social?<\/div><\/div><div id=\"accordion-content-post-1967\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1967\"\r\n                style=\"background:#ffffff;\">Sim. Nos campos de preenchimento solicitados para a videoconfer\u00eancia, voc\u00ea poder\u00e1 incluir o <b>NOME SOCIAL<\/b>\u00a0no campo indicado, para que o(a) atendente conduza o processo de maneira adequada. Entretanto no momento da grava\u00e7\u00e3o da videoconfer\u00eancia e na inser\u00e7\u00e3o dos dados no Certificado Digital, dever\u00e1 constar o nome de registro, conforme o documento apresentado, para que assim o(a) cliente consiga utilizar o Certificado Digital nos sistemas e aplica\u00e7\u00f5es que ainda tenham em suas bases, o atual nome do civil utilizado por ele(a).\r\n\r\nCaso o atendimento seja de forma presencial, informar ao atendente a forma que gostaria de ser chamado.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1683\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1683\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Valida\u00e7\u00e3o presencial ou atendimento delivery<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1683\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1683\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-52__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1971\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1971\"\r\n                data-id=\"post-1971\" \r\n                data-item=\"hfaq-post-1971\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quero emitir o certificado presencialmente. Quais lojas est\u00e3o funcionando?<\/div><\/div><div id=\"accordion-content-post-1971\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1971\"\r\n                style=\"background:#ffffff;\">Para localizar a unidade mais pr\u00f3xima para a valida\u00e7\u00e3o presencial de seu certificado<strong><a href=\"https:\/\/leoweb.com.br\/soluti\/lojas\/\"> Clique aqui<\/a> <\/strong>ou entre em contato com um de nossos atendentes <strong><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\">Clicando aqui<\/a>\u00a0<\/strong><b><\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1972\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1972\"\r\n                data-id=\"post-1972\" \r\n                data-item=\"hfaq-post-1972\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quero emitir por atendimento delivery. Como agendar?<\/div><\/div><div id=\"accordion-content-post-1972\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1972\"\r\n                style=\"background:#ffffff;\">Oferecemos o atendimento delivery a um custo adicional. Basta contatar via e-mail <strong>atendimento.delivery@<b>soluti.com.br<\/b><\/strong><\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1684\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1684\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Aprova\u00e7\u00e3o \/ reprova\u00e7\u00e3o do certificado<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1684\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1684\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-53__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1979\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1979\"\r\n                data-id=\"post-1979\" \r\n                data-item=\"hfaq-post-1979\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qual o prazo para aprova\u00e7\u00e3o do certificado?<\/div><\/div><div id=\"accordion-content-post-1979\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1979\"\r\n                style=\"background:#ffffff;\">Ap\u00f3s a videoconfer\u00eancia realizada, voc\u00ea receber\u00e1 um e-mail de aprova\u00e7\u00e3o dentro de 12 horas com o assunto\u00a0<strong>&#8220;Solicita\u00e7\u00e3o de Certificado Aprovada&#8221;.<\/strong>\r\n\r\n\u00c9 importante que se atente a caixa SPAM tamb\u00e9m. Nesse e-mail constar\u00e1 o n\u00famero de USU\u00c1RIO. Trata-se de uma sequ\u00eancia alfanum\u00e9rica de 30 d\u00edgitos, necess\u00e1ria para baixar o certificado.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1980\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1980\"\r\n                data-id=\"post-1980\" \r\n                data-item=\"hfaq-post-1980\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Caso o certificado seja recusado. Como proceder?<\/div><\/div><div id=\"accordion-content-post-1980\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1980\"\r\n                style=\"background:#ffffff;\">A equipe respons\u00e1vel entrar\u00e1 em contato via e-mail para explicar os motivos da recusa, informar sobre poss\u00edveis ajustes ou indicar a melhor forma de refazer o certificado.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1685\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1685\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Baixa e instala\u00e7\u00e3o do certificado<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1685\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1685\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-54__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1984\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1984\"\r\n                data-id=\"post-1984\" \r\n                data-item=\"hfaq-post-1984\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como realizar a baixa e instala\u00e7\u00e3o do certificado?<\/div><\/div><div id=\"accordion-content-post-1984\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1984\"\r\n                style=\"background:#ffffff;\">Em nossa p\u00e1gina de suporte voc\u00ea encontra orienta\u00e7\u00f5es espec\u00edficas para cada tipo de certificado, <strong><a href=\"https:\/\/leoweb.com.br\/soluti\/duvidas-e-suporte\/\">clique aqui<\/a><\/strong> e acesse.\r\n\r\nCaso tenha d\u00favidas sobre a instala\u00e7\u00e3o e emiss\u00e3o do certificado, entre em contato com nosso atendimento t\u00e9cnico <strong><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\">clicando aqui<\/a><\/strong>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1985\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1985\"\r\n                data-id=\"post-1985\" \r\n                data-item=\"hfaq-post-1985\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que fazer quando esquecer a senha de emiss\u00e3o e precisa revogar o certificado para realizar um novo agendamento?<\/div><\/div><div id=\"accordion-content-post-1985\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1985\"\r\n                style=\"background:#ffffff;\">\u00c9 poss\u00edvel reutilizar o voucher em at\u00e9 14 dias e realizar todo o processo novamente, ou seja: realizar uma nova videoconfer\u00eancia, cadastrar novas senhas, emitir e baixar o certificado. Para isso, envie um e-mail para videoconferencia@leoweb.com.br e informe a sua necessidade.\r\n\r\nTodo o processo deve ser realizado novamente pois, conforme regimentos do ITI (Instituto Nacional da Tecnologia da Informa\u00e7\u00e3o), para garantia de seguran\u00e7a, n\u00e3o \u00e9 poss\u00edvel recuperar a senha de emiss\u00e3o.\r\n\r\nEm caso de d\u00favida ou necessidade de suporte, entre em contato conosco <a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\"><strong>clicando aqui<\/strong><\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1986\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1986\"\r\n                data-id=\"post-1986\" \r\n                data-item=\"hfaq-post-1986\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como revogar o certificado em caso de perda?<\/div><\/div><div id=\"accordion-content-post-1986\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1986\"\r\n                style=\"background:#ffffff;\">Acesse a p\u00e1gina de revoga\u00e7\u00e3o:\r\n\r\n<b><a href=\"https:\/\/arsoluti.acsoluti.com.br\/site\/revogar\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a><\/b>\r\n\r\nAo acessar, informe a senha de revoga\u00e7\u00e3o cadastrada no momento da solicita\u00e7\u00e3o do Certificado Digital e confirme a revoga\u00e7\u00e3o.\r\nCaso n\u00e3o se recorde da senha de emiss\u00e3o criada durante a videoconfer\u00eancia, envie um e-mail para\u00a0<strong>videoconferencia@<b>soluti.com.br<\/b> <\/strong>, informe o c\u00f3digo de solicita\u00e7\u00e3o e o motivo da revoga\u00e7\u00e3o, a equipe verificar\u00e1 a possibilidade e retornar\u00e1 em at\u00e9 2 dias \u00fateis.\r\n\r\nSe a emiss\u00e3o foi feita presencialmente, voc\u00ea dever\u00e1 comparecer \u00e0 unidade em que ocorreu a valida\u00e7\u00e3o e solicitar que seja feita a revoga\u00e7\u00e3o de seu certificado.\r\nPara as situa\u00e7\u00f5es onde haver\u00e1 a necessidade de revoga\u00e7\u00e3o por parte de um Agente de Registro, o titular dever\u00e1 apresentar obrigatoriamente uma carta escrita a pr\u00f3prio punho com nome completo, CPF e CNPJ (se PJ) e o motivo da revoga\u00e7\u00e3o, ao final, a carta dever\u00e1 ser assinada conforme o documento de identifica\u00e7\u00e3o apresentado<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1686\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1686\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Uso do certificado digital<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1686\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1686\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-55__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-24883\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-24883\"\r\n                data-id=\"post-24883\" \r\n                data-item=\"hfaq-post-24883\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quem pode utilizar esse servi\u00e7o?<\/div><\/div><div id=\"accordion-content-post-24883\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-24883\"\r\n                style=\"background:#ffffff;\"><ul>\r\n \t<li>Pessoa f\u00edsica (cidad\u00e3o)<\/li>\r\n \t<li>Pessoa jur\u00eddica (representante de empresas) e<\/li>\r\n \t<li>Governo (servidores ou funcion\u00e1rios)<\/li>\r\n<\/ul><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-24888\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-24888\"\r\n                data-id=\"post-24888\" \r\n                data-item=\"hfaq-post-24888\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Principais Funcionalidades<\/div><\/div><div id=\"accordion-content-post-24888\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-24888\"\r\n                style=\"background:#ffffff;\"><ul>\r\n \t<li>Assinar contratos digitalmente;<\/li>\r\n \t<li>Obter a CNH Digital;<\/li>\r\n \t<li>Acessar a\u00a0Conectividade Social;<\/li>\r\n \t<li>Obter a declara\u00e7\u00e3o pr\u00e9-preenchida do Imposto de Renda Pessoa F\u00edsica todos os anos;<\/li>\r\n \t<li>Criar procura\u00e7\u00f5es eletr\u00f4nicas;<\/li>\r\n \t<li>Acessar o site da Receita Federal;<\/li>\r\n \t<li>Resgatar nota fiscal;<\/li>\r\n \t<li>Autenticar-se em sites e sistemas com seguran\u00e7a. Dentre outros atributos.<\/li>\r\n<\/ul><\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1687\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1687\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Problemas com uso do certificado digital A1 ou A3<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1687\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1687\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-56__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1995\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1995\"\r\n                data-id=\"post-1995\" \r\n                data-item=\"hfaq-post-1995\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O certificado parou de funcionar<\/div><\/div><div id=\"accordion-content-post-1995\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1995\"\r\n                style=\"background:#ffffff;\">&#8211; Teste o Certificado atrav\u00e9s do nosso sistema:\u00a0<b><a href=\"https:\/\/arsoluti.acsoluti.com.br\/auth\/testeseucertificado\" target=\"_blank\" rel=\"noopener\">Clicando aqui<\/a><\/b>\r\n\r\n&#8211; E teste tamb\u00e9m em outro sistema, como o e-CAC:\u00a0<b><a href=\"https:\/\/cav.receita.fazenda.gov.br\/autenticacao\/login\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a><\/b>\r\n\r\nSe o Certificado funcionar em nosso teste ou no sistema de sua escolha, procure o suporte da plataforma que est\u00e1 com dificuldade para acessar.\r\n\r\nCaso n\u00e3o funcione ap\u00f3s os testes, entre em contato com o suporte t\u00e9cnico da Soluti <a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\"><strong>clicando aqui<\/strong><\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1996\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1996\"\r\n                data-id=\"post-1996\" \r\n                data-item=\"hfaq-post-1996\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Esqueci ou bloqueei a senha do certificado<\/div><\/div><div id=\"accordion-content-post-1996\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1996\"\r\n                style=\"background:#ffffff;\">Para o desbloqueio do Certificado A3, \u00e9 necess\u00e1rio que possua a senha PUK entregue ap\u00f3s a emiss\u00e3o de certificado, com a senha em m\u00e3os, entre em contato com nosso suporte t\u00e9cnico: 4000-1807 , (11) 3504-8798 ou WhatsApp (11) 3504-8787.\r\n\r\nPara o desbloqueio do Certificado A1 \u00e9 necess\u00e1rio que possua acesso \u00e0 m\u00e1quina onde o certificado foi emitido, ap\u00f3s o acesso, entre em contato com nosso suporte t\u00e9cnico: 4000-1807 , (11) 3504-8798 ou WhatsApp (11) 3504-8787.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1688\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1688\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Problemas com uso do certificado digital Bird ID<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1688\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1688\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-57__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2009\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2009\"\r\n                data-id=\"post-2009\" \r\n                data-item=\"hfaq-post-2009\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Profissionais da Sa\u00fade &#8211; Como assinar com certificado digital?<\/div><\/div><div id=\"accordion-content-post-2009\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2009\"\r\n                style=\"background:#ffffff;\">Ao acessar o sistema de prontu\u00e1rio eletr\u00f4nico ou prescri\u00e7\u00e3o digital, ser\u00e1 solicitado o login para Assinatura Digital. Voc\u00ea dever\u00e1 ingressar com seu CPF e o OTP gerado no aplicativo Bird ID instalado em seu smartphone. A partir da\u00ed, suas prescri\u00e7\u00f5es, laudos e demais documentos ser\u00e3o assinados digitalmente.\r\n\r\nPara maior detalhamento, recomendamos que entre em contato com o suporte do seu sistema para que eles ensinem o passo a passo do uso, pois n\u00e3o temos acesso a ferramenta.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2004\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2004\"\r\n                data-id=\"post-2004\" \r\n                data-item=\"hfaq-post-2004\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O Bird ID parou de funcionar ou n\u00e3o funciona na plataforma. Como proceder?<\/div><\/div><div id=\"accordion-content-post-2004\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2004\"\r\n                style=\"background:#ffffff;\">O n\u00e3o funcionamento do seu certificado Bird ID pode se dar por alguns motivos:\r\n<ul>\r\n \t<li><strong>Falta de cr\u00e9ditos<\/strong>: recarregue suas assinaturas conforme quantidade necessitada, <a href=\"https:\/\/leoweb.com.br\/soluti\/certificado-digital\/recarga-bird-id\/\"><strong>clicando aqui<\/strong><\/a>.<\/li>\r\n \t<li><strong>Atualiza\u00e7\u00e3o do app<\/strong>: acesse a loja de aplicativos do seu smartphone e atualize o app para a vers\u00e3o mais nova.<\/li>\r\n \t<li>Emiss\u00e3o do certificado: caso o certificado Bird ID n\u00e3o tenha sido emitido, acesse nossa p\u00e1gina <a href=\"https:\/\/leoweb.com.br\/soluti\/duvidas-e-suporte\/suporte-certificado-em-nuvem\/\"><strong>clicando aqui<\/strong><\/a> e siga as instru\u00e7\u00f5es.<\/li>\r\n<\/ul>\r\nSe ainda sim o sei Bird ID n\u00e3o funcionar, entre em contato com nosso suporte t\u00e9cnico <a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\"><strong>clicando aqui<\/strong><\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2005\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2005\"\r\n                data-id=\"post-2005\" \r\n                data-item=\"hfaq-post-2005\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Esqueci a senha do portal do bird id. Como prosseguir?<\/div><\/div><div id=\"accordion-content-post-2005\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2005\"\r\n                style=\"background:#ffffff;\">Ap\u00f3s 3 tentativas erradas ir\u00e1 aparecer a op\u00e7\u00e3o \u201cRecuperar senha\u201d. Escolha essa op\u00e7\u00e3o para solicitar uma nova.\r\n\r\n<b><a href=\"<iframe title=\"Como redefinir a senha do Bird ID\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/K-d9KSZ0nXw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>&#8221; target=&#8221;_blank&#8221; rel=&#8221;noopener&#8221;>Confira aqui\u00a0<\/a><\/b>nosso v\u00eddeo explicativo.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2006\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2006\"\r\n                data-id=\"post-2006\" \r\n                data-item=\"hfaq-post-2006\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Tentei recuperar a senha do portal, mas n\u00e3o recebi o e-mail. Como prosseguir?<\/div><\/div><div id=\"accordion-content-post-2006\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2006\"\r\n                style=\"background:#ffffff;\">Se o e-mail informado estiver correto, confira na caixa de entrada e na caixa de SPAM, busque pelo remetente:\u00a0<strong>no-reply@birdid.com.br\u00a0<\/strong>ou ainda pelo assunto: Bird ID.\r\n\r\nCaso tenha alguma d\u00favida, entre em contato com nossa central de atendimento <a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\"><strong>clicando aqui<\/strong><\/a>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2007\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2007\"\r\n                data-id=\"post-2007\" \r\n                data-item=\"hfaq-post-2007\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Esqueci a senha do app (pin)  bird id. O que fazer?<\/div><\/div><div id=\"accordion-content-post-2007\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2007\"\r\n                style=\"background:#ffffff;\">Basta excluir o aplicativo, baix\u00e1-lo novamente e em seguida criar um novo PIN.\r\n\r\nEm seguida, sincronize o certificado no app, utilizando a senha do certificado.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2008\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2008\"\r\n                data-id=\"post-2008\" \r\n                data-item=\"hfaq-post-2008\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Preciso sincronizar um novo aparelho. Como fazer?<\/div><\/div><div id=\"accordion-content-post-2008\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2008\"\r\n                style=\"background:#ffffff;\">&#8211; Passo a passo para a sincroniza\u00e7\u00e3o do app Bird ID pelo computador:\u00a0<b><a href=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2024\/12\/Sincronizar-Bird-Id-pelo-Painel-3.pdf\" target=\"_blank\" rel=\"noopener\">Clique aqui!<\/a><\/b>\r\n\r\n&#8211; Passo a passo para a sincroniza\u00e7\u00e3o do aplicativo Bird ID:\u00a0<b><a href=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2024\/12\/Sincronizacao-Aplicativo-BirdID-1.pdf\" target=\"_blank\" rel=\"noopener\">Clique aqui!<\/a><\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2010\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2010\"\r\n                data-id=\"post-2010\" \r\n                data-item=\"hfaq-post-2010\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Tenho um e-cpf a3 (token) da soluti. \u00c9 poss\u00edvel assinar receitas com ele ou \u00e9 necess\u00e1rio o bird id?<\/div><\/div><div id=\"accordion-content-post-2010\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2010\"\r\n                style=\"background:#ffffff;\">Os sistemas de atendimento para Telemedicina s\u00e3o compat\u00edveis com o Certificado em nuvem, portanto \u00e9 necess\u00e1rio utilizar o Bird ID para as assinaturas.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2011\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2011\"\r\n                data-id=\"post-2011\" \r\n                data-item=\"hfaq-post-2011\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qual a validade do certificado?<\/div><\/div><div id=\"accordion-content-post-2011\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2011\"\r\n                style=\"background:#ffffff;\">O Bird ID possui validade de 60 meses com transa\u00e7\u00f5es v\u00e1lidas por at\u00e9 12 meses.\r\n\r\nAnualmente \u00e9 necess\u00e1rio que voc\u00ea realize a recarga das transa\u00e7\u00f5es sem a necessidade de uma nova entrevista de valida\u00e7\u00e3o at\u00e9 que o certificado expire.\r\n\r\nPara comprar a recarga que mais se adequa \u00e0 sua necessidade, <a href=\"https:\/\/leoweb.com.br\/soluti\/certificado-digital\/recarga-bird-id\/\"><strong>clique aqui<\/strong><\/a>.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-8a951af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"86462\" data-id=\"8a951af\" data-element_type=\"section\" data-e-type=\"section\" id=\"medico\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7feef02\" data-eae-slider=\"23530\" data-id=\"7feef02\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71d4870 elementor-widget elementor-widget-heading\" data-id=\"71d4870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes para telemedicina e prescri\u00e7\u00e3o eletr\u00f4nica<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e359d elementor-widget elementor-widget-toggle\" data-id=\"71e359d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1191\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1191\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">D\u00favidas gerais sobre certificados digitais<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1191\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1191\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-59__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2089\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2089\"\r\n                data-id=\"post-2089\" \r\n                data-item=\"hfaq-post-2089\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que \u00e9 o certificado digital e qual o modelo ideal para assinar as receitas?<\/div><\/div><div id=\"accordion-content-post-2089\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2089\"\r\n                style=\"background:#ffffff;\">O Certificado Digital, em resumo, \u00e9 um documento (como um RG ou CPF) e por isso, precisa de uma etapa para checagem de documentos, garantindo autenticidade e seguran\u00e7a.\r\n\r\nO Certificado ideal para m\u00e9dicos \u00e9 o Bird ID. As parcerias que a Soluti possui com os sistemas de sa\u00fade, s\u00f3 permitem o uso de Certificado Digital em nuvem.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2090\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2090\"\r\n                data-id=\"post-2090\" \r\n                data-item=\"hfaq-post-2090\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qual a diferen\u00e7a entre o bird id e o e-cpf A3?<\/div><\/div><div id=\"accordion-content-post-2090\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2090\"\r\n                style=\"background:#ffffff;\">Existem diferen\u00e7as quanto ao armazenamento do Certificado e o uso.\r\n\r\nO e-CPF A3 \u00e9 armazenado em Token ou Smartcard (que precisa de leitora) e permite acesso a diversos sistemas governamentais e assinatura de documentos atrav\u00e9s do Adobe. Entretanto, n\u00e3o est\u00e1 integrado aos sistemas de prontu\u00e1rio eletr\u00f4nico e prescri\u00e7\u00e3o m\u00e9dica, impossibilitando a assinatura de documentos como laudos, exames, receitas e atestados.\r\n\r\nO Bird ID \u00e9 um Certificado Digital em nuvem e precisa apenas do aplicativo para assinar documentos. Al\u00e9m de todas as fun\u00e7\u00f5es do e-CPF A3, \u00e9 integrado aos principais sistemas de prescri\u00e7\u00e3o e prontu\u00e1rio eletr\u00f4nico. Esse modelo pode ser usado diretamente no smartphone ou tablet.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2091\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2091\"\r\n                data-id=\"post-2091\" \r\n                data-item=\"hfaq-post-2091\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qual a diferen\u00e7a entre o certificado digital e assinatura digital?<\/div><\/div><div id=\"accordion-content-post-2091\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2091\"\r\n                style=\"background:#ffffff;\">O Certificado Digital \u00e9 o que possibilita a assinatura digital de documentos com total seguran\u00e7a e validade jur\u00eddica.\r\nCom ele, \u00e9 poss\u00edvel emitir e assinar receitu\u00e1rios, atestados, laudos ou quaisquer outros documentos m\u00e9dicos.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2092\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2092\"\r\n                data-id=\"post-2092\" \r\n                data-item=\"hfaq-post-2092\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">\u00c9 poss\u00edvel usar o Bird ID para outras finalidades ou o m\u00e9dico s\u00f3 consegue assinar receitas e os prontu\u00e1rios eletr\u00f4nicos?<\/div><\/div><div id=\"accordion-content-post-2092\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2092\"\r\n                style=\"background:#ffffff;\">Sim, \u00e9 poss\u00edvel usar o Bird ID para outras finalidades.\r\nS\u00e3o mais de 170 utilidades, como: acesso ao e-CAC, declara\u00e7\u00e3o de Imposto de Renda, assinatura de contratos, entre outras.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2093\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2093\"\r\n                data-id=\"post-2093\" \r\n                data-item=\"hfaq-post-2093\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Para emitir o certificado \u00e9 necess\u00e1rio o CRM digital?<\/div><\/div><div id=\"accordion-content-post-2093\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2093\"\r\n                style=\"background:#ffffff;\">N\u00e3o \u00e9 necess\u00e1rio CRM Digital (carteira profissional com chip) para emiss\u00e3o do Bird ID.\r\nEntretanto, \u00e9 necess\u00e1rio ter o registro no Conselho Federal de Medicina (CFM).<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2094\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2094\"\r\n                data-id=\"post-2094\" \r\n                data-item=\"hfaq-post-2094\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Porque o m\u00e9dico precisa de um certificado bird id?<\/div><\/div><div id=\"accordion-content-post-2094\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2094\"\r\n                style=\"background:#ffffff;\">O Minist\u00e9rio da Sa\u00fade publicou a Portaria n\u00ba 467 com disposi\u00e7\u00f5es sobre a\u00e7\u00f5es de Telemedicina, o que contempla a emiss\u00e3o de receitas e atestados m\u00e9dicos \u00e0 dist\u00e2ncia, desde que assinados com Certificado Digital no padr\u00e3o da Infraestrutura de Chaves P\u00fablicas Brasileira \u2013 ICP-Brasil.\r\n\r\nA Soluti \u00e9 uma das empresas credenciadas pelo ITI para emitir o Certificado nesse padr\u00e3o.\r\n\r\nAs principais plataformas de prontu\u00e1rio eletr\u00f4nico e prescri\u00e7\u00e3o est\u00e3o integradas conosco.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1192\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1192\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Compra, cancelamento e troca de produtos<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1192\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1192\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-60__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2098\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2098\"\r\n                data-id=\"post-2098\" \r\n                data-item=\"hfaq-post-2098\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como comprar o Bird ID?<\/div><\/div><div id=\"accordion-content-post-2098\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2098\"\r\n                style=\"background:#ffffff;\">Primeiro, \u00e9 importante que voc\u00ea verifique se o local onde voc\u00ea trabalha possui parceria com a Soluti. Se sim, eles dever\u00e3o orient\u00e1-lo de onde procurar pelo certificado, que pode ser gratuito ou pago, dependendo da parceria.\r\n\r\nCaso n\u00e3o seja parceiro, acesse o nosso site, <strong><a href=\"https:\/\/leoweb.com.br\/soluti\/certificado-digital\/bird-id\/\">clicando aqui<\/a><\/strong>, e garanta o seu certificado.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2099\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2099\"\r\n                data-id=\"post-2099\" \r\n                data-item=\"hfaq-post-2099\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Comprei o Bird ID mas ainda n\u00e3o recebi e-mail<\/div><\/div><div id=\"accordion-content-post-2099\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2099\"\r\n                style=\"background:#ffffff;\">Se a compra foi feita por\u00a0<b>boleto banc\u00e1rio<\/b>, voc\u00ea receber\u00e1 o e-mail em aproximadamente 1 dia \u00fatil, tempo necess\u00e1rio para ocorrer a compensa\u00e7\u00e3o dele.\r\n\r\nSe usou\u00a0<b>cart\u00e3o de cr\u00e9dito<\/b>, receber\u00e1 o e-mail ap\u00f3s a aprova\u00e7\u00e3o da sua operadora de cart\u00e3o, que pode at\u00e9 entrar em contato com voc\u00ea, para confirmar a compra. Em ambos os casos \u00e9 poss\u00edvel acompanhar tamb\u00e9m dentro da conta que foi criada na loja virtual.\r\n\r\n<b>\u00c9 importante que fique atento a caixa de entrada e verifique tamb\u00e9m a caixa de SPAM.<\/b>\r\n\r\nAguardou o tempo informado e ainda n\u00e3o recebeu o e-mail? Entre em contato conosco, <strong><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\">clicando aqui<\/a><\/strong>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2100\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2100\"\r\n                data-id=\"post-2100\" \r\n                data-item=\"hfaq-post-2100\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Comprei o certificado errado. O que fazer?<\/div><\/div><div id=\"accordion-content-post-2100\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2100\"\r\n                style=\"background:#ffffff;\">Nesse caso, \u00e9 necess\u00e1rio entrar em contato com os atendentes de nossa loja virtual atrav\u00e9s do chat em nosso site ou <strong><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\">clicando aqui<\/a><\/strong>.\r\n\r\nNos informe o ocorrido e faremos o poss\u00edvel para te ajudar.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2101\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2101\"\r\n                data-id=\"post-2101\" \r\n                data-item=\"hfaq-post-2101\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Desejo o estorno da compra. Como proceder?<\/div><\/div><div id=\"accordion-content-post-2101\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2101\"\r\n                style=\"background:#ffffff;\">Acesse o site\u00a0<a href=\"https:\/\/leoweb.com.br\/soluti\/estornos\/\">www.soluti.com.br\/estornos\/<\/a>, selecione a op\u00e7\u00e3o onde foi feita a sua compra, preencha o formul\u00e1rio e aguarde o retorno de nossa equipe. Voc\u00ea conseguir\u00e1 acompanhar a evolu\u00e7\u00e3o do seu estorno via e-mail.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1193\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1193\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Valida\u00e7\u00e3o por videoconfer\u00eancia - Telemedicina<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1193\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1193\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-61__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2103\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2103\"\r\n                data-id=\"post-2103\" \r\n                data-item=\"hfaq-post-2103\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">N\u00e3o recebi o e-mail com link da videoconfer\u00eancia. Como fazer?<\/div><\/div><div id=\"accordion-content-post-2103\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2103\"\r\n                style=\"background:#ffffff;\">Ap\u00f3s inserir os dados solicitados na p\u00e1gina de videoconfer\u00eancia, voc\u00ea acessar\u00e1 uma fila para aguardar sua vez. Neste momento, tamb\u00e9m s\u00e3o enviados informativos via e-mail e whatsapp. \u00c9 importante que fique atento \u00e0 caixa de entrada e verifique tamb\u00e9m a sua caixa de SPAM. Caso n\u00e3o o localize os informativos, entre em contato com nossa central de atendimento para confirmar o envio\u00a0<b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">clicando aqui!<\/a><\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2104\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2104\"\r\n                data-id=\"post-2104\" \r\n                data-item=\"hfaq-post-2104\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qualquer pessoa pode fazer a valida\u00e7\u00e3o por videoconfer\u00eancia?<\/div><\/div><div id=\"accordion-content-post-2104\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2104\"\r\n                style=\"background:#ffffff;\">A\u00a0<b><a href=\"https:\/\/www.in.gov.br\/en\/web\/dou\/-\/instrucao-normativa-iti-n-5-de-22-de-fevereiro-de-2021-304617035\" target=\"_blank\" rel=\"noopener\">Instru\u00e7\u00e3o Normativa n\u00ba 05 de 22 de fevereiro de 2021\u00a0<\/a><\/b>do ITI, proporcionou nosso novo servi\u00e7o de videoconfer\u00eancia, com ele voc\u00ea n\u00e3o precisa sair de casa para adquirir o seu Certificado Digital, pode fazer a compra online e a valida\u00e7\u00e3o por videoconfer\u00eancia. Veja quem pode aproveitar essa modalidade:\r\n<ul>\r\n \t<li>Se voc\u00ea j\u00e1 possui um Certificado Digital v\u00e1lido de qualquer Certificadora, est\u00e1 apto a realizar a videoconfer\u00eancia.<\/li>\r\n \t<li>Se voc\u00ea possui uma CNH (Carteira Nacional de Habilita\u00e7\u00e3o) v\u00e1lida e emitida a partir de 2016, tamb\u00e9m est\u00e1 apto.<\/li>\r\n<\/ul><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2105\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2105\"\r\n                data-id=\"post-2105\" \r\n                data-item=\"hfaq-post-2105\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como acessar a videoconfer\u00eancia?<\/div><\/div><div id=\"accordion-content-post-2105\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2105\"\r\n                style=\"background:#ffffff;\">Se voc\u00ea estiver apto a fazer a valida\u00e7\u00e3o por videoconfer\u00eancia, depois de realizar a compra do seu Certificado e receber o n\u00famero do voucher por e-mail, voc\u00ea deve us\u00e1-lo para acessar o sistema e realizar o seu atendimento ap\u00f3s aguardar na fila:\u00a0<b><a href=\"https:\/\/vline.soluti.com.br\/arsoluti\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a><\/b>\u00a0\u00c9 nessa etapa que ser\u00e1 solicitado que envie seus documentos atrav\u00e9s de imagens (escaneadas) ou fotos dos pr\u00f3prios documentos. Ap\u00f3s inserir todos os dados solicitados, voc\u00ea acessar\u00e1 a fila de espera para realizar a valida\u00e7\u00e3o. Instru\u00e7\u00f5es ser\u00e3o enviadas via e-mail e whatsapp. \u00c9 importante que verifique se o e-mail n\u00e3o caiu na caixa de SPAM.\r\n\r\n&nbsp;<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2107\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2107\"\r\n                data-id=\"post-2107\" \r\n                data-item=\"hfaq-post-2107\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como realizar a videoconfer\u00eancia?<\/div><\/div><div id=\"accordion-content-post-2107\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2107\"\r\n                style=\"background:#ffffff;\">Aguardou na fila e chegou a sua vez? Agora \u00e9 importante que siga as instru\u00e7\u00f5es mostradas na tela para que o agente consiga iniciar a videochamada. Por fim, responda todas as perguntas e realize as solicita\u00e7\u00f5es passadas pelo agente que ir\u00e1 te atender.\u00a0<strong>Aten\u00e7\u00e3o<\/strong>: se necess\u00e1rio, anote as senhas criadas em local seguro. Nossos sistemas de seguran\u00e7a n\u00e3o permitem refaz\u00ea-la. Se o acesso \u00e0 videoconfer\u00eancia acontecer no Computador, o navegador precisa ser Chrome ou Firefox, no Celular: iPhone, navegador Safari, no Android navegador Chrome\u00a0<b>(em aparelhos Samsung n\u00e3o funciona<\/b><strong>)<\/strong>.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2108\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2108\"\r\n                data-id=\"post-2108\" \r\n                data-item=\"hfaq-post-2108\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Acessei o link e o AGR n\u00e3o estava<\/div><\/div><div id=\"accordion-content-post-2108\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2108\"\r\n                style=\"background:#ffffff;\">Nesse caso, pode ser um problema de conex\u00e3o. Siga as seguintes orienta\u00e7\u00f5es: \u2013 Verifique a conex\u00e3o e se poss\u00edvel utilizar o cabo de rede; \u2013 Se estiver dentro de uma empresa que tenha bloqueios na internet (muito comum para m\u00e9dicos que est\u00e3o fazendo o Certificado dentro do hospital), utilize outra rede de conex\u00e3o ou tente realizar pelo celular usando a internet m\u00f3vel; \u2013 Recarregue a p\u00e1gina da sala de videoconfer\u00eancia; \u2013 Acesse atrav\u00e9s de outro navegador (Chrome e Firefox); \u2013 Fique atento ao telefone e e-mail, pois o atendente entrar\u00e1 em contato. Se ainda sim, n\u00e3o conseguir acessar, verifique a comunica\u00e7\u00e3o com o agente via e-mail ou entre em contato com nossa central de atendimento\u00a0<b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=556240001807&amp;text&amp;type=phone_number&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">clicando aqui!<\/a><\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2109\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2109\"\r\n                data-id=\"post-2109\" \r\n                data-item=\"hfaq-post-2109\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que fazer quando uma videoconfer\u00eancia n\u00e3o for realizada por erros do sistema?<\/div><\/div><div id=\"accordion-content-post-2109\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2109\"\r\n                style=\"background:#ffffff;\">A equipe que realiza a videoconfer\u00eancia enviar\u00e1 a voc\u00ea um e-mail com as instru\u00e7\u00f5es para um novo acesso.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2111\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2111\"\r\n                data-id=\"post-2111\" \r\n                data-item=\"hfaq-post-2111\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">N\u00e3o compareci na videoconfer\u00eancia. O que fazer?<\/div><\/div><div id=\"accordion-content-post-2111\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2111\"\r\n                style=\"background:#ffffff;\">A equipe que realiza a videoconfer\u00eancia enviar\u00e1 a voc\u00ea um e-mail de N\u00c3O COMPARECIMENTO, solicitando um novo acesso \u00e0 fila.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1194\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1194\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Aprova\u00e7\u00e3o \/ reprova\u00e7\u00e3o do certificado- Telemedicina<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1194\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1194\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-62__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2115\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2115\"\r\n                data-id=\"post-2115\" \r\n                data-item=\"hfaq-post-2115\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qual o prazo para aprova\u00e7\u00e3o do certificado?<\/div><\/div><div id=\"accordion-content-post-2115\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2115\"\r\n                style=\"background:#ffffff;\">Ap\u00f3s a videoconfer\u00eancia realizada, em at\u00e9 24 horas, voc\u00ea receber\u00e1 um e-mail de aprova\u00e7\u00e3o com o assunto <b>\u201cSolicita\u00e7\u00e3o de Certificado Aprovada\u201c.<\/b>\r\n\r\n\u00c9 importante que o cliente se atente a caixa SPAM tamb\u00e9m. Nesse e-mail constar\u00e1 o n\u00famero USU\u00c1RIO.\u00a0<b>Trata-se de uma sequ\u00eancia de 30 d\u00edgitos, necess\u00e1ria para baixar o certificado.<\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2116\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2116\"\r\n                data-id=\"post-2116\" \r\n                data-item=\"hfaq-post-2116\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Caso o certificado seja recusado. como proceder?<\/div><\/div><div id=\"accordion-content-post-2116\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2116\"\r\n                style=\"background:#ffffff;\">A equipe respons\u00e1vel entrar\u00e1 em contato via e-mail para explicar os motivos da recusa, informar sobre poss\u00edveis ajustes ou indicar a melhor forma de refazer o certificado.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1195\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1195\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Baixa e instala\u00e7\u00e3o do certificado Bird ID<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1195\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1195\"><p><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-63__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2118\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2118\"\r\n                data-id=\"post-2118\" \r\n                data-item=\"hfaq-post-2118\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como fazer o download do Bird ID?<\/div><\/div><div id=\"accordion-content-post-2118\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2118\"\r\n                style=\"background:#ffffff;\">Acesse o nosso manual e confira todo o passo a passo necess\u00e1rio para configurar o seu Bird ID.\r\n\r\n<a href=\"https:\/\/manuais.soluti.com.br\/bird-id\/aplicativo-bird-id\/primeiro-acesso\"><strong>Clique aqui<\/strong><\/a> e confira.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2119\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2119\"\r\n                data-id=\"post-2119\" \r\n                data-item=\"hfaq-post-2119\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que fazer quando esquecer a senha de emiss\u00e3o e precisar revogar o certificado para realizar um novo agendamento?<\/div><\/div><div id=\"accordion-content-post-2119\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2119\"\r\n                style=\"background:#ffffff;\">A partir da compra, \u00e9 poss\u00edvel reutilizar o voucher em at\u00e9 14 dias e realizar todo o processo novamente, ou seja: cadastrar as senhas, agendar, enviar documentos, realizar a videoconfer\u00eancia. N\u00e3o \u00e9 poss\u00edvel recuperar a senha de emiss\u00e3o, conforme regimentos do ITI (Instituto Nacional da Tecnologia da Informa\u00e7\u00e3o) para garantia de seguran\u00e7a.\r\n\r\nAo cadastrar a senha \u00e9 informado \u201cEssa \u00e9 a senha que ser\u00e1 usada para *emitir* o Certificado. Guarde-a em um lugar seguro e n\u00e3o esque\u00e7a que em caso de perda, a emiss\u00e3o *n\u00e3o* poder\u00e1 ser realizada\u201d.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1196\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1196\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Uso do certificado digital - Telemedicina<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1196\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1196\"><p><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2121\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2121\"\r\n                data-id=\"post-2121\" \r\n                data-item=\"hfaq-post-2121\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Tenho um computador mac e quero assinar no adobe. Como fazer?<\/div><\/div><div id=\"accordion-content-post-2121\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2121\"\r\n                style=\"background:#ffffff;\">Siga os passos do\u00a0<a href=\"https:\/\/rdstation-static.s3.amazonaws.com\/cms%2Ffiles%2F56748%2F1589398122Manual_de_Assinatura_PDF_Adobe_Acrobat_MacOS.pdf\" target=\"_blank\" rel=\"noopener\">MANUAL DE ASSINATURA PDF PELO ADOBE DC (MAC)<\/a>\r\n\r\nOutra op\u00e7\u00e3o \u00e9 utilizar o Assine Online, uma solu\u00e7\u00e3o de assinaturas da Soluti. Acesse:\r\n\r\n<a href=\"https:\/\/assine.online\/\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a>.\r\n\r\nSe voc\u00ea for m\u00e9dico, a Soluti oferece uma plataforma gratuita e possui todos os documentos disponibilizados pelo CFM: assinatura de receitu\u00e1rio simples, receitu\u00e1rio de controle especial, relat\u00f3rio, pedido de exame, prescri\u00e7\u00f5es de antimicrobianos e atestado m\u00e9dico de sa\u00fade. Acesse:\r\n\r\n<a href=\"https:\/\/doutorprescreve.com.br\/#\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2122\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2122\"\r\n                data-id=\"post-2122\" \r\n                data-item=\"hfaq-post-2122\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Tenho um computador windows e quero utilizar o bird id para assinar no adobe. Como fazer?<\/div><\/div><div id=\"accordion-content-post-2122\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2122\"\r\n                style=\"background:#ffffff;\">Outra op\u00e7\u00e3o \u00e9 utilizar o Assine Online, uma solu\u00e7\u00e3o para assinatura de documentos digitais da Soluti. Acesse:\r\n\r\n<a href=\"https:\/\/assine.online\/\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a>\r\n\r\nPara m\u00e9dicos, a Soluti oferece uma plataforma gratuita que possui todos os documentos disponibilizados pelo CFM: assinatura de receitu\u00e1rio simples, receitu\u00e1rio de controle especial, relat\u00f3rio, pedido de exame, prescri\u00e7\u00f5es de antimicrobianos e atestado m\u00e9dico de sa\u00fade. Acesse:\r\n\r\n<a href=\"https:\/\/doutorprescreve.com.br\/#\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2123\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2123\"\r\n                data-id=\"post-2123\" \r\n                data-item=\"hfaq-post-2123\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O certificado parou de funcionar ou n\u00e3o funciona na plataforma. Como proceder?<\/div><\/div><div id=\"accordion-content-post-2123\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2123\"\r\n                style=\"background:#ffffff;\">&#8211; Teste o Certificado atrav\u00e9s do nosso sistema:\u00a0<b><a href=\"https:\/\/arsoluti.acsoluti.com.br\/auth\/testeseucertificado\" target=\"_blank\" rel=\"noopener\">Clicando aqui<\/a><\/b>\r\n\r\n&#8211; E teste tamb\u00e9m em outro sistema, como o e-CAC:\u00a0<b><a href=\"https:\/\/cav.receita.fazenda.gov.br\/autenticacao\/login\" target=\"_blank\" rel=\"noopener\">Clicando aqui!<\/a><\/b>\r\n\r\nSe o Certificado funcionar em nosso teste ou no sistema de sua escolha, procure o suporte da plataforma que est\u00e1 com dificuldade para acessar.\r\n\r\nCaso n\u00e3o funcione ap\u00f3s os testes, entre em contato com o suporte t\u00e9cnico da Soluti pelos n\u00fameros 4000-1807, (11) 3504-8798 ou WhatsApp (11) 3504-8787.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2124\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2124\"\r\n                data-id=\"post-2124\" \r\n                data-item=\"hfaq-post-2124\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Esqueci a senha do portal do Bird ID. Como prosseguir?<\/div><\/div><div id=\"accordion-content-post-2124\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2124\"\r\n                style=\"background:#ffffff;\">Ap\u00f3s 3 tentativas erradas ir\u00e1 aparecer a op\u00e7\u00e3o \u201cRecuperar senha\u201d em que poder\u00e1 solicitar uma nova.\n\n<a href=\"<iframe title=\"Como redefinir a senha do Bird ID\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/K-d9KSZ0nXw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>&amp;feature=youtu.be&#8221; target=&#8221;_blank&#8221; rel=&#8221;noopener&#8221;>Confira o nosso v\u00eddeo explicativo.<\/a><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2125\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2125\"\r\n                data-id=\"post-2125\" \r\n                data-item=\"hfaq-post-2125\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Tentei recuperar a senha do portal, mas n\u00e3o recebi o e-mail. Como prosseguir?<\/div><\/div><div id=\"accordion-content-post-2125\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2125\"\r\n                style=\"background:#ffffff;\">Se o e-mail informado estiver correto,\u00a0<b>conferir na caixa de entrada e no SPAM,<\/b>\u00a0buscar pelo remetente:\u00a0<strong>no-reply@birdid.com.br\u00a0<\/strong>ou ainda pelo assunto: Bird ID<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2126\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2126\"\r\n                data-id=\"post-2126\" \r\n                data-item=\"hfaq-post-2126\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Esqueci o pin do app Bird ID. O que fazer?<\/div><\/div><div id=\"accordion-content-post-2126\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2126\"\r\n                style=\"background:#ffffff;\">Basta o cliente excluir o aplicativo, baixar novamente e em seguida criar um novo PIN.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2127\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2127\"\r\n                data-id=\"post-2127\" \r\n                data-item=\"hfaq-post-2127\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Preciso sincronizar um novo aparelho. Como resolver?<\/div><\/div><div id=\"accordion-content-post-2127\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2127\"\r\n                style=\"background:#ffffff;\">&#8211; Passo a passo para a sincroniza\u00e7\u00e3o do app Bird ID pelo computador:\u00a0<b><a href=\"https:\/\/www.youtube.com\/watch?v=BXMhtKlmObU&amp;list=PLhTwzVzw1zTa4IWmbQ_PbM4UKeOzR686A&amp;index=6\" target=\"_blank\" rel=\"noopener\">Clique aqui!<\/a><\/b>\r\n\r\n&#8211; Passo a passo para a sincroniza\u00e7\u00e3o do aplicativo Bird ID:\u00a0<b><a href=\"https:\/\/www.youtube.com\/watch?v=5p54TV5POuM&amp;list=PLhTwzVzw1zTa4IWmbQ_PbM4UKeOzR686A&amp;index=11\" target=\"_blank\" rel=\"noopener\">Clique aqui!<\/a><\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2128\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2128\"\r\n                data-id=\"post-2128\" \r\n                data-item=\"hfaq-post-2128\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como assinar com certificado digital?<\/div><\/div><div id=\"accordion-content-post-2128\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2128\"\r\n                style=\"background:#ffffff;\">De forma resumida: ao acessar o sistema de prontu\u00e1rio eletr\u00f4nico ou prescri\u00e7\u00e3o digital, ser\u00e1 solicitado o login para Assinatura Digital. Voc\u00ea dever\u00e1 ingressar com seu CPF e o OTP gerado no aplicativo Bird ID instalado em seu smartphone. A partir da\u00ed, suas prescri\u00e7\u00f5es, laudos e demais documentos ser\u00e3o assinados digitalmente.\r\n\r\nPara maior detalhamento, recomendamos que entre em contato com o suporte do seu sistema para que eles ensinem o passo a passo do uso, pois n\u00e3o temos acesso a ferramenta.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2129\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2129\"\r\n                data-id=\"post-2129\" \r\n                data-item=\"hfaq-post-2129\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Tenho um e-cpf a3 (token) da soluti. \u00c9 poss\u00edvel assinar receitas com ele ou \u00e9 necess\u00e1rio o bird id?<\/div><\/div><div id=\"accordion-content-post-2129\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2129\"\r\n                style=\"background:#ffffff;\">Para assinar receitas atrav\u00e9s das plataformas \u00e9 necess\u00e1rio possuir o Bird ID, pois os sistemas s\u00f3 aceitam esse Certificado para assinatura digital.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2130\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2130\"\r\n                data-id=\"post-2130\" \r\n                data-item=\"hfaq-post-2130\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qual a validade do certificado?<\/div><\/div><div id=\"accordion-content-post-2130\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2130\"\r\n                style=\"background:#ffffff;\">O Bird ID adquirido por videoconfer\u00eancia ter\u00e1 1 ano de validade a partir da data da aprova\u00e7\u00e3o.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-e047194 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"83834\" data-id=\"e047194\" data-element_type=\"section\" data-e-type=\"section\" id=\"bird\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a12d3b9\" data-eae-slider=\"37992\" data-id=\"a12d3b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53ba5e2 elementor-widget elementor-widget-heading\" data-id=\"53ba5e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes sobre o Bird ID<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d56db1 elementor-widget elementor-widget-toggle\" data-id=\"5d56db1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9781\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9781\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Sobre o Bird ID <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9781\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9781\"><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-161__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26839\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26839\"\r\n                data-id=\"post-26839\" \r\n                data-item=\"hfaq-post-26839\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Ser\u00e1 poss\u00edvel realizar Login com QRCode na vers\u00e3o 4.0?<\/div><\/div><div id=\"accordion-content-post-26839\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26839\"\r\n                style=\"background:#ffffff;\"><span class=\"NormalTextRun SCXW39708659 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">Na vers\u00e3o 4.0, atualmente publicada, n\u00e3o \u00e9 poss\u00edvel realizar login com QR <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW39708659 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">Code<\/span><span class=\"NormalTextRun SCXW39708659 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">. No entanto, essa funcionalidade ainda est\u00e1 dispon\u00edvel na vers\u00e3o 3.0.<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26840\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26840\"\r\n                data-id=\"post-26840\" \r\n                data-item=\"hfaq-post-26840\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que \u00e9 a senha da Conta Bird ID?<\/div><\/div><div id=\"accordion-content-post-26840\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26840\"\r\n                style=\"background:#ffffff;\"><span data-contrast=\"auto\">\u00c9 a senha que ser\u00e1 utilizada para sincroniza\u00e7\u00e3o aplicativo Bird ID 4.0.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Tamb\u00e9m \u00e9 a senha que permite acessar o painel do Bird ID (<\/span><a href=\"http:\/\/portal.birdid.com.br\/\"><span data-contrast=\"none\">http:\/\/portal.birdid.com.br<\/span><\/a><span data-contrast=\"auto\"> ) para fazer a gest\u00e3o dos certificados. Ela \u00e9 criada quando voc\u00ea instala o certificado no seu celular pela primeira vez.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:283,&quot;335559740&quot;:330,&quot;335559991&quot;:0}\">\u00a0<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26841\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26841\"\r\n                data-id=\"post-26841\" \r\n                data-item=\"hfaq-post-26841\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como e onde posso utilizar o Bird ID?<\/div><\/div><div id=\"accordion-content-post-26841\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26841\"\r\n                style=\"background:#ffffff;\"><span data-contrast=\"auto\">O Bird ID pode ser usado para assinatura de contratos, procura\u00e7\u00f5es e declara\u00e7\u00f5es; tamb\u00e9m envio do SPED; assinatura de controle de c\u00e2mbio; acesso ao e-CAC, identifica\u00e7\u00e3o na Conectividade Social, e envio da declara\u00e7\u00e3o do Imposto de Renda, entre outras aplica\u00e7\u00f5es.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Ele \u00e9 compat\u00edvel com plataformas integradas, como o <\/span><a href=\"http:\/\/gov.br\/\"><span data-contrast=\"none\">http:\/\/Gov.br<\/span><\/a><span data-contrast=\"auto\"> e com sites n\u00e3o integrados usando o Bird ID Desktop.<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26842\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26842\"\r\n                data-id=\"post-26842\" \r\n                data-item=\"hfaq-post-26842\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como fa\u00e7o para instalar o Bird ID desktop no meu computador?<\/div><\/div><div id=\"accordion-content-post-26842\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26842\"\r\n                style=\"background:#ffffff;\"><span data-contrast=\"auto\">Acesse o suporte <\/span><a href=\"https:\/\/birdid.com.br\/instalacao-bird-id\/\"><span data-contrast=\"none\">clicando aqui<\/span><\/a><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Nesse link poder\u00e1 baixar o programa conforme o sistema operacional do computador.<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26843\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26843\"\r\n                data-id=\"post-26843\" \r\n                data-item=\"hfaq-post-26843\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Mudei de celular. E agora, como proceder?<\/div><\/div><div id=\"accordion-content-post-26843\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26843\"\r\n                style=\"background:#ffffff;\"><span data-contrast=\"auto\">Para acessar sua conta em um novo dispositivo, basta realizar a sincroniza\u00e7\u00e3o informando seu CPF\/CNPJ e a senha da sua Conta Bird ID.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span>\r\n\r\n<b><span data-contrast=\"auto\">Aten\u00e7\u00e3o:<\/span><\/b><span data-contrast=\"auto\"> Para garantir sua seguran\u00e7a, ser\u00e1 necess\u00e1rio validar o acesso por meio da autentica\u00e7\u00e3o em dois fatores, que pode ser realizada via e-mail, SMS ou outro dispositivo<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-27059\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-27059\"\r\n                data-id=\"post-27059\" \r\n                data-item=\"hfaq-post-27059\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que \u00e9 a senha do Portal Bird ID?<\/div><\/div><div id=\"accordion-content-post-27059\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-27059\"\r\n                style=\"background:#ffffff;\"><span class=\"TextRun SCXW28519095 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW28519095 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">\u00c9 a senha que ser\u00e1 utilizada para sincroniza\u00e7\u00e3o aplicativo Bird ID 4.0.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW28519095 BCX8\"><span class=\"SCXW28519095 BCX8\">\u00a0<\/span><br class=\"SCXW28519095 BCX8\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW28519095 BCX8\"><span class=\"SCXW28519095 BCX8\">\u00a0<\/span><br class=\"SCXW28519095 BCX8\" \/><\/span><span class=\"TextRun SCXW28519095 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW28519095 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">Tamb\u00e9m \u00e9 a senha que permite sincronizar novos dispositivos e acessar o painel do Bird ID (<\/span><\/span><a class=\"Hyperlink SCXW28519095 BCX8\" href=\"http:\/\/portal.birdid.com.br\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW28519095 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW28519095 BCX8\" data-ccp-charstyle=\"Hyperlink\">http:\/\/portal.birdid.com.br<\/span><\/span><\/a><span class=\"TextRun SCXW28519095 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW28519095 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\"> ) para fazer a gest\u00e3o dos certificados. Ela \u00e9 criada quando voc\u00ea instala o certificado no seu celular pela primeira vez.<\/span><\/span><span class=\"EOP SCXW28519095 BCX8\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:283,&quot;335559740&quot;:330,&quot;335559991&quot;:0}\">\u00a0<\/span><\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9782\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9782\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Uso e funcionalidades <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9782\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9782\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9783\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9783\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Gerenciamento de senhas <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9783\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9783\"><style type=\"text\/css\"><\/style><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first groupSettings-163__enabled' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26854\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26854\"\r\n                data-id=\"post-26854\" \r\n                data-item=\"hfaq-post-26854\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Por que preciso recarregar meu Bird ID?<\/div><\/div><div id=\"accordion-content-post-26854\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26854\"\r\n                style=\"background:#ffffff;\"><span class=\"TextRun SCXW17434068 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW17434068 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">Os cr\u00e9ditos do Bird ID s\u00e3o essenciais para utilizar o certificado, seja para logins e valida\u00e7\u00f5es em sites ou para assinaturas digitais. Sem cr\u00e9ditos dispon\u00edveis, essas transa\u00e7\u00f5es n\u00e3o podem ser realizadas.<\/span><\/span><span class=\"EOP SCXW17434068 BCX8\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26855\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26855\"\r\n                data-id=\"post-26855\" \r\n                data-item=\"hfaq-post-26855\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que \u00e9 a recarga Bird ID?<\/div><\/div><div id=\"accordion-content-post-26855\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26855\"\r\n                style=\"background:#ffffff;\"><span class=\"TextRun SCXW189955972 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189955972 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">Toda utiliza\u00e7\u00e3o a partir do Bird ID, como assinaturas, logins em aplica\u00e7\u00f5es de terceiros e envios de documentos oficiais, consome cr\u00e9ditos do seu plano, desde que esteja dentro do per\u00edodo de validade. <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW189955972 BCX8\"><span class=\"SCXW189955972 BCX8\">\u00a0<\/span><br class=\"SCXW189955972 BCX8\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW189955972 BCX8\"><span class=\"SCXW189955972 BCX8\">\u00a0<\/span><br class=\"SCXW189955972 BCX8\" \/><\/span><span class=\"TextRun SCXW189955972 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189955972 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">Certifique-se de manter cr\u00e9ditos dispon\u00edveis para continuar usando o servi\u00e7o.<\/span><\/span><span class=\"EOP SCXW189955972 BCX8\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26856\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26856\"\r\n                data-id=\"post-26856\" \r\n                data-item=\"hfaq-post-26856\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Meus cr\u00e9ditos acabaram. Como adquirir um novo plano de cr\u00e9ditos?<\/div><\/div><div id=\"accordion-content-post-26856\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26856\"\r\n                style=\"background:#ffffff;\"><span class=\"TextRun SCXW145659006 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW145659006 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">Voc\u00ea pode recarregar seu Bird ID diretamente pelo aplicativo, via App Store ou Google Play. Tamb\u00e9m \u00e9 poss\u00edvel fazer a recarga pelo nosso e-commerce <\/span><\/span><a class=\"Hyperlink SCXW145659006 BCX8\" href=\"https:\/\/birdid.com.br\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW145659006 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW145659006 BCX8\" data-ccp-charstyle=\"Hyperlink\">clicando aqui<\/span><\/span><\/a><span class=\"TextRun SCXW145659006 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW145659006 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW145659006 BCX8\"><span class=\"SCXW145659006 BCX8\">\u00a0<\/span><br class=\"SCXW145659006 BCX8\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW145659006 BCX8\"><span class=\"SCXW145659006 BCX8\">\u00a0<\/span><br class=\"SCXW145659006 BCX8\" \/><\/span><span class=\"TextRun SCXW145659006 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW145659006 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">Lembre-se: para realizar a recarga do seu Bird ID, \u00e9 necess\u00e1rio que o seu Certificado Digital esteja ativo.<\/span><\/span><span class=\"EOP SCXW145659006 BCX8\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26857\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26857\"\r\n                data-id=\"post-26857\" \r\n                data-item=\"hfaq-post-26857\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como consultar meu saldo?<\/div><\/div><div id=\"accordion-content-post-26857\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26857\"\r\n                style=\"background:#ffffff;\"><span data-contrast=\"auto\">Tanto no Android quanto no IOs \u00e9 poss\u00edvel realizar a consulta do saldo diretamente no app Bird ID 4.0, atrav\u00e9s da se\u00e7\u00e3o Meu Plano.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Al\u00e9m disso, tamb\u00e9m \u00e9 poss\u00edvel realizar a consulta atrav\u00e9s do painel do Bird ID na vers\u00e3o para navegadores, <\/span><a href=\"https:\/\/painel.birdid.com.br\/%22%20\/l%20%22\/https:\/\/painel.birdid.com.br\/%23\/\"><span data-contrast=\"none\">clicando aqui<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26858\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26858\"\r\n                data-id=\"post-26858\" \r\n                data-item=\"hfaq-post-26858\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Por que preciso recarregar o meu Bird ID?<\/div><\/div><div id=\"accordion-content-post-26858\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26858\"\r\n                style=\"background:#ffffff;\"><span class=\"TextRun SCXW137657577 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW137657577 BCX8\" data-ccp-parastyle=\"Conte\u00fado da tabela\">Os cr\u00e9ditos do Bird ID s\u00e3o essenciais para usar o certificado, seja para logins, valida\u00e7\u00f5es em sites ou assinaturas digitais. Al\u00e9m disso, a data de vencimento do plano deve ser posterior \u00e0 data da transa\u00e7\u00e3o para que ela seja realizada.<\/span><\/span><span class=\"EOP SCXW137657577 BCX8\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-26859\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-26859\"\r\n                data-id=\"post-26859\" \r\n                data-item=\"hfaq-post-26859\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quais s\u00e3o as vantagens da recarga Bird ID?<\/div><\/div><div id=\"accordion-content-post-26859\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-26859\"\r\n                style=\"background:#ffffff;\"><ul>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;start&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Escolher o plano mais adequado para voc\u00ea, de acordo com o seu uso;<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283,&quot;335559991&quot;:283,&quot;469777462&quot;:[709,709],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,1]}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;start&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Fazer economia por comprar somente os cr\u00e9ditos que precisa;<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283,&quot;335559991&quot;:283,&quot;469777462&quot;:[709,709],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,1]}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;start&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Acompanhar e gerenciar facilmente o saldo dos novos cr\u00e9ditos direto no aplicativo Bird ID;<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283,&quot;335559991&quot;:283,&quot;469777462&quot;:[709,709],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,1]}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;start&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ter a possibilidade de migrar para um outro plano a qualquer momento;<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283,&quot;335559991&quot;:283,&quot;469777462&quot;:[709,709],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,1]}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559991&quot;:283,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;start&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ter liberdade para usar os cr\u00e9ditos por um per\u00edodo de at\u00e9 12 meses ap\u00f3s a contrata\u00e7\u00e3o. Apenas a recarga de 5 mil assinaturas possui a validade de 12 meses. As recargas de 50 assinaturas t\u00eam validade de 3 meses, e as de 5 assinaturas, validade de 1 m\u00eas<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283,&quot;335559991&quot;:283,&quot;469777462&quot;:[709,709],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,1]}\">\u00a0<\/span><\/li>\r\n<\/ul><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-27066\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-27066\"\r\n                data-id=\"post-27066\" \r\n                data-item=\"hfaq-post-27066\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Comprei cr\u00e9ditos mas n\u00e3o est\u00e3o dispon\u00edveis<\/div><\/div><div id=\"accordion-content-post-27066\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-27066\"\r\n                style=\"background:#ffffff;\"><span data-contrast=\"auto\">A ativa\u00e7\u00e3o dos cr\u00e9ditos na sua conta Bird ID \u00e9 feita assim que o pagamento for efetivado pela institui\u00e7\u00e3o financeira. Voc\u00ea receber\u00e1 uma notifica\u00e7\u00e3o no aplicatrivo para isso.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Pagamentos por boletos levam at\u00e9 3 dias \u00fateis para serem confirmados.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">J\u00e1 os realizados por cart\u00e3o, podem levar at\u00e9 1 hora para serem aprovados pela operadora do cart\u00e3o. Assim que o pagamento for efetuado, voc\u00ea receber\u00e1 um e-mail de valida\u00e7\u00e3o da compra.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Fique atento \u00e0 caixa de entrada e verifique tamb\u00e9m a caixa de SPAM.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-27067\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-27067\"\r\n                data-id=\"post-27067\" \r\n                data-item=\"hfaq-post-27067\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como cancelar a compra dos meus cr\u00e9ditos?<\/div><\/div><div id=\"accordion-content-post-27067\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-27067\"\r\n                style=\"background:#ffffff;\"><span data-contrast=\"auto\">Voc\u00ea tem at\u00e9 7 dias para solicitar o cancelamento da compra da Recarga Bird ID.<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Para solicitar o estorno da compra, envie um <\/span><a href=\"https:\/\/leoweb.com.br\/soluti\/fale-conosco\/\"><span data-contrast=\"none\">e-mail no formul\u00e1rio de nosso site pela nossa p\u00e1gina de contato informando o n\u00famero do pedido ap\u00f3s a realiza\u00e7\u00e3o da compra. A equipe respons\u00e1vel retornar\u00e1 em at\u00e9 2 dias \u00fateis.<\/span><\/a><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:283}\">\u00a0<\/span><\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9784\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-9784\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Sincroniza\u00e7\u00e3o e dispositivos <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9784\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-9784\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9785\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-9785\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Planos e cr\u00e9ditos <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9785\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-9785\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-a1a59aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"46330\" data-id=\"a1a59aa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bae5b0\" data-eae-slider=\"1272\" data-id=\"2bae5b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9e3f0a elementor-widget elementor-widget-heading\" data-id=\"d9e3f0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes sobre recarga Bird ID<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-208a31a elementor-widget elementor-widget-toggle\" data-id=\"208a31a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3411\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">D\u00favidas gerais sobre recarga Bird ID<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3411\"><p><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2134\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2134\"\r\n                data-id=\"post-2134\" \r\n                data-item=\"hfaq-post-2134\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que \u00e9 a recarga Bird ID ?<\/div><\/div><div id=\"accordion-content-post-2134\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2134\"\r\n                style=\"background:#ffffff;\">A Recarga Bird ID \u00e9 uma novidade que permite que voc\u00ea adquira novos cr\u00e9ditos para o seu Certificado em nuvem, de acordo com a sua necessidade de uso, sem precisar realizar uma nova entrevista de valida\u00e7\u00e3o at\u00e9 que ele expire.\r\n\r\nVeja o passo a passo para realizar a Recarga Bird ID:\u00a0<b><a href=\"https:\/\/www.youtube.com\/watch?v=EyZ8OChVi4Y\" target=\"_blank\" rel=\"noopener\">Clique aqui<\/a><\/b><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2135\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2135\"\r\n                data-id=\"post-2135\" \r\n                data-item=\"hfaq-post-2135\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como funciona a recarga Bird ?<\/div><\/div><div id=\"accordion-content-post-2135\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2135\"\r\n                style=\"background:#ffffff;\">Com o Certificado Bird ID v\u00e1lido, voc\u00ea adquire novas transa\u00e7\u00f5es de acordo com sua necessidade. Ap\u00f3s a confirma\u00e7\u00e3o do pagamento em nosso sistema, voc\u00ea receber\u00e1 as transa\u00e7\u00f5es adquiridas em seu aplicativo.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2136\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2136\"\r\n                data-id=\"post-2136\" \r\n                data-item=\"hfaq-post-2136\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Por que preciso recarregar o meu Bird ID ?<\/div><\/div><div id=\"accordion-content-post-2136\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2136\"\r\n                style=\"background:#ffffff;\">O Bird ID \u00e9 um Certificado Digital em nuvem que traz ainda mais liberdade para o seu dia a dia ao permitir que voc\u00ea o adquira conforme a sua necessidade. Por isso disponibilizamos planos com diferentes quantidades de cr\u00e9ditos.\r\n\r\nQuando todos eles s\u00e3o utilizados, faz-se necess\u00e1ria a aquisi\u00e7\u00e3o de um novo plano, ou seja, a Recarga Bird ID para realizar novas assinaturas.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2137\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2137\"\r\n                data-id=\"post-2137\" \r\n                data-item=\"hfaq-post-2137\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quais s\u00e3o as vantagens da recarga Bird ID ?<\/div><\/div><div id=\"accordion-content-post-2137\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2137\"\r\n                style=\"background:#ffffff;\"><ul>\r\n \t<li>Fazer economia por comprar somente os cr\u00e9ditos que precisa;<\/li>\r\n \t<li>Acompanhar e gerenciar facilmente o saldo dos novos cr\u00e9ditos direto no aplicativo Bird ID;<\/li>\r\n \t<li>Ter liberdade para usar os cr\u00e9ditos por um per\u00edodo de at\u00e9 12 meses ap\u00f3s a contrata\u00e7\u00e3o. A recarga de 5 mil assinaturas possui a validade de 12 meses. As recargas de 50 assinaturas t\u00eam validade de 3 meses, e as de 5 assinaturas, validade de 1 m\u00eas.<\/li>\r\n<\/ul><\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3412\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3412\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Compra e cancelamento de recarga Bird ID<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3412\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3412\"><p><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2145\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2145\"\r\n                data-id=\"post-2145\" \r\n                data-item=\"hfaq-post-2145\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Meus cr\u00e9ditos acabaram. Como adquirir um novo plano de cr\u00e9ditos?<\/div><\/div><div id=\"accordion-content-post-2145\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2145\"\r\n                style=\"background:#ffffff;\"><span class=\"TextRun SCXW74294945 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightRest SCXW74294945 BCX8\">A recarga do seu Bird ID pode ser feita diretamente na nossa loja virtual. <\/span><\/span><a class=\"Hyperlink SCXW74294945 BCX8\" href=\"https:\/\/leoweb.com.br\/soluti\/certificado-digital\/recarga-bird-id\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW74294945 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun CommentHighlightRest SCXW74294945 BCX8\" data-ccp-charstyle=\"Hyperlink\">Clique aqui<\/span><\/span><\/a><span class=\"TextRun SCXW74294945 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightRest SCXW74294945 BCX8\"> para escolher o seu Plano e realizar a recarga. Lembre-se: para realizar a recarga do seu Bird ID, \u00e9 necess\u00e1rio que o seu Certificado Digital esteja ativ<\/span><\/span><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2146\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2146\"\r\n                data-id=\"post-2146\" \r\n                data-item=\"hfaq-post-2146\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Comprei um novo plano de cr\u00e9ditos, mas as transa\u00e7\u00f5es ainda n\u00e3o est\u00e3o dispon\u00edveis. Por qu\u00ea?<\/div><\/div><div id=\"accordion-content-post-2146\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2146\"\r\n                style=\"background:#ffffff;\">A ativa\u00e7\u00e3o dos cr\u00e9ditos na sua conta Bird ID \u00e9 feita assim que o pagamento for efetivado pela institui\u00e7\u00e3o financeira.\r\n\r\nPagamentos por boletos levam at\u00e9 3 dias \u00fateis para serem confirmados.\r\n\r\nJ\u00e1 os realizados por cart\u00e3o, podem levar at\u00e9 1 hora para serem aprovados pela operadora do cart\u00e3o. Assim que o pagamento for efetuado, voc\u00ea receber\u00e1 um e-mail de valida\u00e7\u00e3o da compra.\r\n\r\nFique atento \u00e0 caixa de entrada e verifique tamb\u00e9m a caixa de SPAM.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2147\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2147\"\r\n                data-id=\"post-2147\" \r\n                data-item=\"hfaq-post-2147\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como cancelar a compra dos meus cr\u00e9ditos?<\/div><\/div><div id=\"accordion-content-post-2147\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2147\"\r\n                style=\"background:#ffffff;\">Voc\u00ea tem at\u00e9 7 dias para solicitar o cancelamento da compra da Recarga Bird ID.\r\n\r\nPara solicitar o estorno da compra, envie um e-mail para: <a href=\"mailto:e-commerce@leoweb.com.br\">e-commerce@leoweb.com.br<\/a>, informando o n\u00famero do pedido ap\u00f3s a realiza\u00e7\u00e3o da compra. A equipe respons\u00e1vel retornar\u00e1 em at\u00e9 2 dias \u00fateis.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3413\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3413\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Utiliza\u00e7\u00e3o e consulta da recarga Bird ID<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3413\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3413\"><p><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2149\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2149\"\r\n                data-id=\"post-2149\" \r\n                data-item=\"hfaq-post-2149\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como consultar o saldo do meu plano de cr\u00e9ditos?<\/div><\/div><div id=\"accordion-content-post-2149\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2149\"\r\n                style=\"background:#ffffff;\">A consulta pode ser feita diretamente no seu aplicativo Bird ID. Ap\u00f3s acessar o app, clique em \u201cIdentidade\u201d e, em seguida, em &#8220;Plano Assinado\u201d. Pronto, voc\u00ea sempre tem na m\u00e3o o controle do seu Certificado Digital.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2150\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2150\"\r\n                data-id=\"post-2150\" \r\n                data-item=\"hfaq-post-2150\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quais transa\u00e7\u00f5es ser\u00e3o descontadas do meu plano de cr\u00e9ditos?<\/div><\/div><div id=\"accordion-content-post-2150\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2150\"\r\n                style=\"background:#ffffff;\">Sempre que utilizar seu certificado digital para alguma assinatura ser\u00e1 descontado do seu plano uma transa\u00e7\u00e3o.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2151\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2151\"\r\n                data-id=\"post-2151\" \r\n                data-item=\"hfaq-post-2151\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qual a validade dos cr\u00e9ditos? Eles s\u00e3o cumulativos?<\/div><\/div><div id=\"accordion-content-post-2151\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2151\"\r\n                style=\"background:#ffffff;\"><div class=\"flex-shrink-0 flex flex-col relative items-end\">\r\n<div>\r\n<div class=\"pt-0.5 juice:pt-0\">\r\n<div class=\"gizmo-bot-avatar flex h-6 w-6 items-center justify-center overflow-hidden rounded-full juice:h-8 juice:w-8\">\r\n<div class=\"relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8\">Os cr\u00e9ditos da recarga de 5 mil assinaturas possui a validade de at\u00e9 12 meses. As recargas de 50 assinaturas t\u00eam validade de 3 meses, e as de 5 assinaturas, validade de 1 m\u00eas.\r\nCaso n\u00e3o sejam utilizados nesse per\u00edodo, ser\u00e3o acrescidos ao seu saldo total no momento de uma nova recarga.<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2152\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2152\"\r\n                data-id=\"post-2152\" \r\n                data-item=\"hfaq-post-2152\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qual a diferen\u00e7a da recarga e da renova\u00e7\u00e3o do meu Bird ID<\/div><\/div><div id=\"accordion-content-post-2152\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2152\"\r\n                style=\"background:#ffffff;\">A recarga do seu Bird ID \u00e9 a contrata\u00e7\u00e3o de um novo Plano de Cr\u00e9ditos, com transa\u00e7\u00f5es disponibilizadas dentro do per\u00edodo de at\u00e9 12 meses*. J\u00e1 a renova\u00e7\u00e3o \u00e9 a extens\u00e3o do prazo de validade do Certificado Digital.\r\n\r\nO seu Bird ID tem prazo de validade de 5 anos, contados a partir da data de emiss\u00e3o do mesmo. Ela pode ser feita presencialmente ou de forma online, estendendo a validade do seu Certificado por mais 5 anos\r\n\r\n*Apenas a recarga de 5 mil assinaturas possui a validade de 12 meses. As recargas de 50 assinaturas t\u00eam validade de 3 meses, e as de 5 assinaturas, validade de 1 m\u00eas.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2154\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2154\"\r\n                data-id=\"post-2154\" \r\n                data-item=\"hfaq-post-2154\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Vou conseguir usar o meu bird id sem um plano de cr\u00e9ditos ativo?<\/div><\/div><div id=\"accordion-content-post-2154\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2154\"\r\n                style=\"background:#ffffff;\">N\u00e3o, para usar o seu Bird ID \u00e9 necess\u00e1rio ter cr\u00e9ditos dispon\u00edveis para uso.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-3111da7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"20068\" data-id=\"3111da7\" data-element_type=\"section\" data-e-type=\"section\" id=\"ssl\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-387c8ec\" data-eae-slider=\"91071\" data-id=\"387c8ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34a8ca7 elementor-widget elementor-widget-heading\" data-id=\"34a8ca7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"SSL\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes sobre SSL<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f619faa elementor-widget elementor-widget-toggle\" data-id=\"f619faa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2581\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2581\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">D\u00favidas sobre o certificado ssl<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2581\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2581\"><p><section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2158\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2158\"\r\n                data-id=\"post-2158\" \r\n                data-item=\"hfaq-post-2158\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Por que preciso de um certificado SSL?<\/div><\/div><div id=\"accordion-content-post-2158\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2158\"\r\n                style=\"background:#ffffff;\">Para uma comprova\u00e7\u00e3o de identifica\u00e7\u00e3o de seu site, o certificado SSL \u00e9 fundamental.\r\n\r\nCom ele voc\u00ea possui maior seguran\u00e7a para as informa\u00e7\u00f5es trocadas dentro de seu site, trazendo tamb\u00e9m seguran\u00e7a para os usu\u00e1rios.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2159\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2159\"\r\n                data-id=\"post-2159\" \r\n                data-item=\"hfaq-post-2159\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como funciona um certificado ssl?<\/div><\/div><div id=\"accordion-content-post-2159\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2159\"\r\n                style=\"background:#ffffff;\">O certificado SSL \u00e9 instalado diretamente no servidor onde seu site est\u00e1 hospedado, com ele, as informa\u00e7\u00f5es trocadas dentro da p\u00e1gina ser\u00e3o criptografadas, de modo que n\u00e3o seja poss\u00edvel visualiz\u00e1-las publicamente.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2160\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2160\"\r\n                data-id=\"post-2160\" \r\n                data-item=\"hfaq-post-2160\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quais s\u00e3o os tipos de certificados ssl internacionais?<\/div><\/div><div id=\"accordion-content-post-2160\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2160\"\r\n                style=\"background:#ffffff;\">Os certificados SSL Internacionais s\u00e3o:\r\n\r\n&#8211; SSL Alpha, que pode ser padr\u00e3o ou Wildcard;\r\n\r\n&#8211; SSL Valida\u00e7\u00e3o de Dom\u00ednio (DV &#8211; Domain Validation), que pode ser padr\u00e3o ou Wildcard;\r\n\r\n&#8211; SSL Valida\u00e7\u00e3o Organizacional (OV &#8211; Organizational Validation), que pode ser padr\u00e3o ou Wildcard;\r\n\r\n&#8211; SSL Valida\u00e7\u00e3o Estendida (EV &#8211; Extended Validation).<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2161\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2161\"\r\n                data-id=\"post-2161\" \r\n                data-item=\"hfaq-post-2161\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como obter um certificado ssl?<\/div><\/div><div id=\"accordion-content-post-2161\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2161\"\r\n                style=\"background:#ffffff;\">Para adquirir um certificado SSL,\u00a0<strong><a href=\"https:\/\/leoweb.com.br\/soluti\/certificados-ssl\/c\">Acesse o nosso site<\/a>\u00a0<\/strong>e escolha o modelo desejado.\r\n\r\nAp\u00f3s a efetiva\u00e7\u00e3o do pagamento, ser\u00e1 enviado por e-mail o PIN e URL para a emiss\u00e3o.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2162\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2162\"\r\n                data-id=\"post-2162\" \r\n                data-item=\"hfaq-post-2162\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Um certificado SSL pode ser usado em v\u00e1rios servidores?<\/div><\/div><div id=\"accordion-content-post-2162\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2162\"\r\n                style=\"background:#ffffff;\">Sim, o certificado SSL pode ser usado em v\u00e1rios servidores.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2163\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2163\"\r\n                data-id=\"post-2163\" \r\n                data-item=\"hfaq-post-2163\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O que acontece quando o certificado SSL expira?<\/div><\/div><div id=\"accordion-content-post-2163\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2163\"\r\n                style=\"background:#ffffff;\">O site que utiliza o certificado n\u00e3o ter\u00e1 a confirma\u00e7\u00e3o da prote\u00e7\u00e3o oferecida pela criptografia, contudo seu funcionamento n\u00e3o ser\u00e1 afetado.<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-2164\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2164\"\r\n                data-id=\"post-2164\" \r\n                data-item=\"hfaq-post-2164\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Como identificar se um site possui SSL?<\/div><\/div><div id=\"accordion-content-post-2164\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2164\"\r\n                style=\"background:#ffffff;\">Para identificar se o site que est\u00e1 acessando possui um certificado SSL, confira na barra de navega\u00e7\u00e3o se h\u00e1 um cadeado (modelo utilizado pela maior parte dos navegadores de internet), este s\u00edmbolo indica que a p\u00e1gina possui um certificado SSL v\u00e1lido.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-6fa58c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"81876\" data-id=\"6fa58c7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91588c5\" data-eae-slider=\"52890\" data-id=\"91588c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d90ed04 form-news elementor-widget elementor-widget-shortcode\" data-id=\"d90ed04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"190\" class=\"elementor elementor-190\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-c096a4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"3402\" data-id=\"c096a4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-12d4fe4\" data-eae-slider=\"67642\" data-id=\"12d4fe4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-63a0148 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"61730\" data-id=\"63a0148\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88577f3 elementor-widget elementor-widget-image\" data-id=\"88577f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"45\" src=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/icon-newsletter.png\" class=\"attachment-large size-large wp-image-28085\" alt=\"icon newsletter\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73a5b2f elementor-widget elementor-widget-heading\" data-id=\"73a5b2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fique por dentro\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5791cb elementor-widget elementor-widget-text-editor\" data-id=\"e5791cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Para estar sempre atento a novidades e atualiza\u00e7\u00f5es do mundo da contabilidade, <strong>assine nossa newsletter<\/strong> e saiba tudo sobre certificados digitais, empreendedorismo e tecnologia.\u00a0<br \/>\u00a0<br \/>Destaque-se na sua \u00e1rea de atua\u00e7\u00e3o hoje mesmo com as solu\u00e7\u00f5es digitais da Soluti, a melhor experi\u00eancia para facilitar o seu trabalho com seguran\u00e7a!\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60a07ea elementor-widget elementor-widget-text-editor\" data-id=\"60a07ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>E fique tranquilo, tamb\u00e9m n\u00e3o gostamos de spam no e-mail \ud83d\ude09<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4642171 newsletter\" data-eae-slider=\"5633\" data-id=\"4642171\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-808a952 form elementor-widget elementor-widget-hubspot-form\" data-id=\"808a952\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"newsletter\" data-widget_type=\"hubspot-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 9106451,\n\t\t\t\t\t\t\t\t\tformId: \"9e90033d-7158-4df8-9fde-4677dea9da58\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777690577000-0248427510\",\n\t\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777690577000-0248427510\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Perguntas frequentes Voc\u00ea est\u00e1 na p\u00e1gina de Perguntas Frequentes da Soluti. Aqui oferecemos respostas para as principais d\u00favidas sobre os nossos produtos e processos. Para come\u00e7ar, escolha uma das categorias abaixo: Perguntas frequentes para Certificados de Pessoa F\u00edsica e Jur\u00eddica Ver perguntas Frequentes Perguntas frequentes para Telemedicina e Prescri\u00e7\u00e3o Eletr\u00f4nica Ver perguntas Frequentes Perguntas frequentes [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-704","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Perguntas Frequentes - Soluti | Certificados Digitais<\/title>\n<meta name=\"description\" content=\"Confira as perguntas frequentes sobre certifica\u00e7\u00e3o digital. A Soluti facilita seu entendimento e a escolha do melhor servi\u00e7o. Fale conosco!\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Perguntas Frequentes\" \/>\n<meta property=\"og:description\" content=\"Soluti Certificado Digital | L\u00edder em Certificados Digitais no Brasil\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/\" \/>\n<meta property=\"og:site_name\" content=\"Soluti\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SolutiDigital\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-30T20:54:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/man_3x_1.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"40 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/perguntas-frequentes\\\/\",\"url\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/perguntas-frequentes\\\/\",\"name\":\"Perguntas Frequentes - Soluti | Certificados Digitais\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/perguntas-frequentes\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/perguntas-frequentes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/man_3x_1.webp\",\"datePublished\":\"2022-11-04T11:27:06+00:00\",\"dateModified\":\"2025-01-30T20:54:53+00:00\",\"description\":\"Confira as perguntas frequentes sobre certifica\u00e7\u00e3o digital. A Soluti facilita seu entendimento e a escolha do melhor servi\u00e7o. Fale conosco!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/perguntas-frequentes\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/perguntas-frequentes\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/perguntas-frequentes\\\/#primaryimage\",\"url\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/man_3x_1.webp\",\"contentUrl\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/man_3x_1.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/perguntas-frequentes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Perguntas Frequentes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/#website\",\"url\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/\",\"name\":\"Soluti IDTech\",\"description\":\"Certificados Digitais\",\"publisher\":{\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/#organization\"},\"alternateName\":\"Soluti Certificado Digital\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/#organization\",\"name\":\"Soluti Certificado Digital\",\"url\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/favicon.png\",\"contentUrl\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/favicon.png\",\"width\":250,\"height\":250,\"caption\":\"Soluti Certificado Digital\"},\"image\":{\"@id\":\"https:\\\/\\\/leoweb.com.br\\\/soluti\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SolutiDigital\",\"https:\\\/\\\/www.instagram.com\\\/solutidigital\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Perguntas Frequentes - Soluti | Certificados Digitais","description":"Confira as perguntas frequentes sobre certifica\u00e7\u00e3o digital. A Soluti facilita seu entendimento e a escolha do melhor servi\u00e7o. Fale conosco!","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"pt_BR","og_type":"article","og_title":"Perguntas Frequentes","og_description":"Soluti Certificado Digital | L\u00edder em Certificados Digitais no Brasil","og_url":"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/","og_site_name":"Soluti","article_publisher":"https:\/\/www.facebook.com\/SolutiDigital","article_modified_time":"2025-01-30T20:54:53+00:00","og_image":[{"url":"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/man_3x_1.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. tempo de leitura":"40 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/","url":"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/","name":"Perguntas Frequentes - Soluti | Certificados Digitais","isPartOf":{"@id":"https:\/\/leoweb.com.br\/soluti\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/#primaryimage"},"image":{"@id":"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/#primaryimage"},"thumbnailUrl":"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/man_3x_1.webp","datePublished":"2022-11-04T11:27:06+00:00","dateModified":"2025-01-30T20:54:53+00:00","description":"Confira as perguntas frequentes sobre certifica\u00e7\u00e3o digital. A Soluti facilita seu entendimento e a escolha do melhor servi\u00e7o. Fale conosco!","breadcrumb":{"@id":"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/#primaryimage","url":"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/man_3x_1.webp","contentUrl":"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/11\/man_3x_1.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/leoweb.com.br\/soluti\/perguntas-frequentes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/leoweb.com.br\/soluti\/"},{"@type":"ListItem","position":2,"name":"Perguntas Frequentes"}]},{"@type":"WebSite","@id":"https:\/\/leoweb.com.br\/soluti\/#website","url":"https:\/\/leoweb.com.br\/soluti\/","name":"Soluti IDTech","description":"Certificados Digitais","publisher":{"@id":"https:\/\/leoweb.com.br\/soluti\/#organization"},"alternateName":"Soluti Certificado Digital","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leoweb.com.br\/soluti\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/leoweb.com.br\/soluti\/#organization","name":"Soluti Certificado Digital","url":"https:\/\/leoweb.com.br\/soluti\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/leoweb.com.br\/soluti\/#\/schema\/logo\/image\/","url":"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/12\/favicon.png","contentUrl":"https:\/\/leoweb.com.br\/soluti\/wp-content\/uploads\/2022\/12\/favicon.png","width":250,"height":250,"caption":"Soluti Certificado Digital"},"image":{"@id":"https:\/\/leoweb.com.br\/soluti\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SolutiDigital","https:\/\/www.instagram.com\/solutidigital\/"]}]}},"_links":{"self":[{"href":"https:\/\/leoweb.com.br\/soluti\/wp-json\/wp\/v2\/pages\/704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leoweb.com.br\/soluti\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leoweb.com.br\/soluti\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leoweb.com.br\/soluti\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/leoweb.com.br\/soluti\/wp-json\/wp\/v2\/comments?post=704"}],"version-history":[{"count":0,"href":"https:\/\/leoweb.com.br\/soluti\/wp-json\/wp\/v2\/pages\/704\/revisions"}],"wp:attachment":[{"href":"https:\/\/leoweb.com.br\/soluti\/wp-json\/wp\/v2\/media?parent=704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}